Benefits and support

Housing Benefit overpayments

How to pay back Housing Benefit overpayments and what to do if you think you have received more than you should.

Please contact us straight away if:

  • you think you’ve been overpaid
  • you get a letter from us which says you have been overpaid
  • your circumstances change and this is likely to affect a benefit

Paying money back

You will need to pay money back if the overpayment was your fault. For example:

  • the information you gave us was wrong
  • you did not tell us about a change in your circumstances
  • you should have noticed an overpayment, for example you received 2 payments instead of one

How to pay back an overpayment

If you have received a letter or need to pay back overpaid benefit, you can pay online below.  You’ll need your 10 digit Housing Benefit invoice number starting with 77.

Pay online