Request an update on your green bin sticker

Find out what to do if you are a new customer and have not received your bin sticker within 15 working days of paying for the green bin collection service.

Existing customers

Your existing green bin sticker will look like the white sticker in the image above. We will reactivate the tag in it electronically within five days of payment, so you do not need a new one.

Do not worry if the text or QR code on the sticker is no longer visible, the tag inside it can still be scanned by our bin collection staff.

New customers

If you have already paid for your green bin collection service and not received your sticker in the post within 15 working days, you can use the form on this page.

Before you start

Before you click on the link to the form below, you will need your payment reference number so we can trace your order. You will find it in the confirmation email we sent you when you paid for the service.

Request an update now

Request an update on the delivery of your green bin sticker now