Report a trading standards issue

If you believe that a business or trader is in breach of trading standards, let us know and we will investigate further.

The Citizens Advice Consumer Helpline on 0808 223 1133 responds to calls from Liverpool residents on behalf of Liverpool Trading Standards Service Monday to Friday 9am-5pm. If you are concerned about a scam please call 0808 250 5050.

Alternatively, you can report an issue online using the button below.

Report an issue online via Citizens Advice

Requirements for businesses

All business and traders are required by law to ensure that they are not in breach of trading standards and we can carry out investigations to check if they comply, specifically in the following areas:

  • Consumer rights (including selling methods).
  • Food.
  • Fair trading.
  • Safety.
  • Weights and measures.

If you are a business or trader, we have a number of advice leaflets which are designed to help your business comply with the law. Visit the trade advice section for further details.