Our online payments system uses 3D Secure (also known as Verified by Visa and MasterCard SecureCode) for added security and fraud prevention when paying for goods or services online.
If your card issuer is participating in the 3D Secure scheme and you have already enrolled, you will be prompted to enter your password during the transaction process.
If you are not enrolled you will be given the opportunity to join the scheme.
If your card issuer is not participating in the scheme you will not be given the opportunity to enrol and your payment will not be processed.
If your payment fails with the message '3D-Authentication failed', this means your bank has not authorised payment because you're not enrolled for 3D Secure or you have entered an incorrect password. You will need to contact your bank if this happens.