Book a domestic pest control visit
If you live in Liverpool and have a pest problem in your home, we can help.
We can treat:
- Rats (inside and outside your home)
- Mice (inside your home only)
- Wasps (at your home, garage or shed)
- Ants (inside your home only)
Shared accommodation and communal areas
If you live in any type of shared housing, including HMOs and student accommodation, contact your landlord about pest control.
For blocks of flats, we can treat pests inside individual flats. Pest problems in shared areas should be reported to your landlord or managing agent.
Treatment costs
- Rats and mice: Free
- Ants or wasps (single nest): £80
- Ants or wasps (multiple nests): £118
Ant and wasp treatments include up to two visits if needed.
Treatment for seasonal pests, such as ants and wasps, is available from 1 July to 31 October and must be paid for when you book. Bookings made outside of these dates are non-refundable.
Identify the pest correctly and check when it is most active before you book. Choosing the wrong treatment could result in extra charges and may affect your eligibility for a refund.
Before you book
To manage high demand, pest control visits are grouped by ward to make the best use of available appointments.
Check how and when appointments are released
- Rats inside your home are treated as a priority and we aim to offer the next available appointment.
- Appointment slots for all other infestations are released at 12 noon on the day before we are scheduled to visit your area.
- If your area's visit day falls on a bank holiday, appointments will be moved to the next available visit day. The online booking system will show the updated availability.
- We release up to 50 appointments each day.
- You can book an appointment up to 2 weeks in advance.
Check when we visit your ward
If you're not sure which ward you live in, use our postcode look up at the bottom of this page.
| Visit day | Ward | Appointments released (12 noon) |
|---|---|---|
| Monday | Allerton, Belle Vale, Calderstones, Church, Childwall, Garston, Gateacre, Greenbank Park, Grassendale and Cressington, Much Woolton & Hunts Cross, Penny Lane, Speke, Springwood, Woolton Village | Sunday |
| Tuesday | Aigburth, Arundel, Dingle, City Centre South, Edge Hill, Festival Gardens, Mossley Hill, Princes Park, Sefton Park, St Michaels, Smithdown, Toxteth, Waterfront South, Wavertree Garden Suburb, Wavertree Village | Monday |
| Wednesday | Canning, City Centre North, County, Everton East, Everton North, Everton West, Fazakerley East, Fazakerley North, Fazakerley West, Kirkdale East, Kirkdale West, Orrell Park, Vauxhall, Walton, Waterfront North | Tuesday |
| Thursday | Anfield, Brownlow Hill, Broadgreen, Clubmoor East, Clubmoor West, Kensington and Fairfield, Old Swan East, Old Swan West, Sandfield Park, Stoneycroft, Tuebrook Breckside Park, Tuebrook Larkhill | Wednesday |
| Friday | Croxteth, Croxteth Country Park, Knotty Ash and Dovecot Park, Norris Green, West Derby Muirhead, West Derby Deysbrook, West Derby Leyfield, Yew Tree | Thursday |
What to do if appointments are not available
The same appointments are available online and through Customer Services. If no appointments are available online, Customer Services cannot offer additional appointments. Please check back regularly, as new appointments become available throughout the booking period.
Read our terms, conditions and refund policy
Before booking, please read our terms and conditions. They include important information about preparing for your pest control visit, what happens if you are not home and refund information.
How to book
Sign in or create an account to book a domestic pest control visit
Read our privacy notice which tells you how we manage your data.
What happens next?
We will send you an email reminder the day before your appointment. If you opted in, we'll also send you a text reminder around 24 hours before.
On the day, we will visit your property between 9am and 3.30pm - we cannot offer a specific appointment time.
If no one is home when we visit, the appointment will be marked as missed and no treatment will be carried out.
If you still require a visit, you will need to book a new appointment on the next available district day.
Before your appointment, please read the terms and conditions and our pre-treatment advice. This will help you prepare for the visit and avoid any delays to your treatment.
Follow-up visits
Your pest control officer will advise if you need a follow-up visit and when to book it. Only book a follow-up visit if advised. These are usually completed within one month of the initial treatment.
You can find all appointment and treatment details in your online account.
Need to change or cancel your appointment?
If you need to change or cancel your appointment, sign in to your account to manage your booking. Alternatively, you can open the 'Manage my booking' link in the email we sent you when you booked.
Before you cancel: To receive a refund, you must cancel by 12 noon on the last working day before your appointment. Refunds only apply to bookings made between 1 July and 31 October.
Find your ward
Not sure which ward you live in? Use our postcode look-up to find out.