Guide for renters

Your guide to understanding your rights and responsibilities as a tenant who rents from a private landlord.

• • Starting a tenancy

    Find out what checks and steps you must take before you sign a contract, pay a deposit or move in.

• • Tenants' rights and duties

    What's expected of you, and what your landlord must do to keep your home safe and well-maintained.

• Troubleshooting rental issues Find out how to report emergency repairs, resolve simple issues yourself, and how we can help if your landlord does not act.
• Damp and mould Find out how to prevent condensation, damp and mould. Plus when to call your landlord and how we can help.
• Getting your deposit back Your landlord must have good reason to keep some or all of it your deposit when you leave. Find out how to resolve disputes.