Coronavirus update - accessing your data
In line with government instructions, a large number of staff are now away from their offices and working from home with limited access to some data, record systems and hard copy files. If your data request (also known as a Subject Access request) is not critical, please postpone making it until June 2020. If you do place a request, it is very unlikely that we will be able to respond within the existing timescales. The ICO has written to local authorities and appreciates the current circumstances they face.
How to access your data
The law gives you a number of rights that relate to how your personal information is used by us. You can use our online data request form to do the following:
How much will it cost?
There is no charge for making a request.
Before you start
You will need to upload two scanned copied of ID to confirm who you are.
- One must be a utility bill issued in the last three months.
- The other must be photo ID – either a driving licence or passport.
If you are making a request on behalf of another person, you will also need upload a scanned copy of their photo ID - either a driving licence or passport.
Please note: Do not use this form to request data captured by council-owned CCTV cameras. Instead, please visit CCTV: accessing information about you.
How long will it take?
We will try to respond to your request within 28 days, unless you have made more than one request or the enquiry becomes complex.
If for any reason you can't use our online form or have questions about accessing your information, please contact us.