Web services terms and conditions

When you use our web services, you are agreeing to accept the terms of use set out below, and any additional terms that may be located on other pages within liverpool.gov.uk.

We may change these terms without notice at any time, so you should revisit these and any other relevant pages from time-to-time to see what terms of use you are agreeing to.

As a registered data controller, Liverpool City Council and its partners will only process your personal data in accordance with the Data Protection Act 2018 which incorporates GDPR.

Data processing via our web services

We automatically collect information which your browser transmits to us and we save it in our server log files. This information consists of:

  • Browser type and version.
  • Operating system used.
  • Referrer URL or site you previously visited.
  • Hostname of the computer accessing our site (IP address).
  • Time of the server request.

We cannot use this data to identify individuals. This data is not combined with other data sources. The data is only used for internal statistical evaluation.

How we use cookies

This website uses cookies for collecting non-personal user information from the site. It does not collect any information about you except that required for system administration of the website. By using our website, you agree that we can place these types of cookies on your device. 

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you by:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
  • Measuring how many people are using our services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

You can manage and delete these files as you wish. To learn more about cookies and how to manage them visit aboutcookies.org.

We don’t use cookies on this website that collect information about what other websites you visit - these are often referred to as 'privacy intrusive cookies'.

Google Analytics

We use Google Analytics to collect statistics on how people use this site. We do this to make sure the site meets peoples’ needs and to understand how we can make it work more efficiently.  

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and the volumes of usage. This ensures that online services are available when you want them and that they are fast.

Find out more about how Google Analytics works.

Cookies on our website from third parties

During your visit to the site you may notice some cookies that are not related to liverpool.gov.uk. This happens when you visit a page with content embedded from a third party, for example YouTube videos, or use some of the links to social networking sites e.g. Share This. These websites may place cookies on your computer.

Liverpool City Council does not control how a third party uses their cookies. You should check these third party websites’ privacy policies for more information about their cookies if you are concerned about this.

How secure is information about me?

Whilst we make every effort to keep the information that you supply secure, please be aware that the internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and personal information.

Our secure-server software uses Secure Sockets Layer (SSL) certificates to encrypt all your personal information including credit or debit card numbers, name and address so that no one else can read your information. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet. Our 3rd party payment processor may transmit your entire card number to the appropriate credit card issuer during payment processing, but this is encrypted and cannot be read or used by any other party.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important that you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Protecting your privacy

To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the internet.

Liverpool City Council never makes your personal details available to companies outside Liverpool City Council for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.

My Council account and Keep Me Posted

When you register for a My Council account, we use your information to provide an improved customer experience.  You can view your local information, track issues that you have reported to us and opt in to receive news about council services through 'Keep Me Posted'.

Any personal information you have provided will only be used to communicate with you on the specific topics you have requested or reported.  No information is shared with third  party organisations or used in conjunction with any other information sources.  


Unless otherwise stated, the design and layout of this website, and all the material published on this website, including text, graphics, logos, sounds, images and attached documents, is the copyright of Liverpool City Council.

Personal non-commercial use

Liverpool City Council authorises you to view and download the material on this website only for your personal, non-commercial use. You must keep any copyright or other notices contained in the original material on any of the material you download.

Educational use

Educational organisations may use documents on the website for distribution in the classroom, without permission from Liverpool City Council, so long as:

  • No changes are made to any documents.
  • No documents are broadcast in any way or copied or posted to any network computer.
  • An acknowledgement is included to Liverpool City Council.

Any other use of the material on this website, including distribution outside the classroom, requires express written permission from Liverpool City Council.

Other websites and networked computers

You may not use this website or any part of this website for any purpose on any other website or networked computer.


Liverpool City Council has taken every care in compiling information and material for this website. However, we will not be held responsible for any loss, damage or inconvenience caused as a result of an inaccuracy or error contained in these web pages.

Quality of information - how you can help

If you think there are any mistakes or out of date information on any part of the website, please let us know by emailing webmaster​@liverpool.gov.uk and telling us which page or pages you think need changing.

External links

Links to external websites are provided only for your convenience. Liverpool City Council does not endorse any external linked websites. The sites are not under the control of Liverpool City Council and we are not responsible for their content.

Your feedback and comments

Liverpool City Council welcomes your feedback and comments about Liverpool City Council, about the city and about this site.

We consider any feedback, comments or other material you post on this site, or send us through this site, as non-confidential. Liverpool City Council will be free to use this material, your feedback and comments, and any data transmitted with them in any way it requires.

You are prohibited from posting or sending any unlawful, threatening, libellous, defamatory, obscene, pornographic material to or from this site, or any other material that would break any law.

Liverpool City Council may monitor or review any areas of the site where users send or post communications, feedback, comments or other material. But Liverpool City Council has no liability related to these communications, feedback, comments or materials.

Limitation of liability

Liverpool City Council, its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any websites linked to this site, or any material or information contained on this site.

Registration and authentication

We may in the future require you to register and be authenticated with us in order to access extra services. The information will not be used for sending you newsletters, other information or promotions unless stated.

Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.

Many of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.


On occasion we may conduct online surveys. These may be used to determine our services and collect information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.