Parking services privacy notice

Who is the Data Controller for the information I provide?

Liverpool City Council is the Data Controller for the personal data that you provide to the City Council.

Why we collect your data

As part of the obligations to manage traffic and the public highway network, we will issue penalty charge notices to vehicles that are parked in contravention of parking restrictions, such as yellow lines. We will use the vehicle’s registration number to do this. This is in line with the legislation and regulations covering penalty charge notices.

Any personal data that is provided in response to receiving a penalty charge notice or from third parties, such as the Driver and Vehicle Licensing Agency or Merseyside Police, will be used to establish the registered keeper or owner of a vehicle so allow the procedure for penalty charge notices to be followed.

When you make an application for a service from us, we will collect the personal data that you supply in order to determine your eligibility for the service and to process your application. This may also mean using your data to communicate with you if we need further clarification on your application. These services include, but are not limited to, parking permits, Disabled Persons Blue Badges, Disabled Residents Parking Places, suspension of parking places or dispensations for parking on yellow lines or using the Phone and Pay system to pay for parking in a paid for parking place.

We may make changes to parking measures and policies and as part of these, we may invite comments as part of a consultation over the proposals. Any personal data you provide as part of a response will be used to gauge public opinion on the proposals and to allow analysis to be undertaken.

What is the legal process for collecting and processing this data?

For any applications submitted to us for a service or for enquiries or complaints, any personal data that you provide is by your clear consent.

Services such as parking permits is done as part of our public task to manage the public highway, which can include the provision of parking places. 

Other personal data that you provide in relation to penalty charge notices, or information that we may obtain information from third parties, such as the Driver and Vehicle Licensing Agency or Merseyside Police, is done as a legal obligation as part of the legislation and regulations covering penalty charge notices.

The information we may collect

Personal data we will collect includes information to establish the registered keeper/owner of vehicles in line with the legislative procedure for penalty charge notices and evidence to check your eligibility for a service that you request.

This information may include, but is not limited to, the following:

  • name and address,
  • proof of residency - driving licence, current council tax bill, current utility bill, bank statement
  • Proof of vehicle ownership - vehicle registration document, hire or lease agreement, letter from employer confirming vehicle details and that the applicant is the sole keeper or user, insurance document
  • landlord details
  • details of Blue Badge
  • information required to make a payment to us for a service or to pay a penalty charge notice

Do I have to provide this information, and what will happen if I don’t?

We need your personal data to process applications for services that you may request. If you do not provide this data then these services cannot be provided, such as parking permits.

In relation to a penalty charge notice we may obtain information from a third party, such as the Driver and Vehicle Licensing Agency or Merseyside Police, to establish the registered keeper/owner details of a vehicle.

Who will your information be shared with?

In line with the legislation and procedures for penalty charge notices your personal data may be shared with the Driver and Vehicle Licensing Agency, the Traffic Enforcement Centre, the Traffic Penalty Tribunal and Certified Enforcement Agencies. This sharing of information is to establish the registered keeper details of a vehicle to ensure that the necessary documentation is sent to the right place and to recover any parking fine debts owed to us.

By applying to us for a service, such as a parking permit, your consent is also given to share information internally to check an applicant’s eligibility. This will include checking against Council Tax records to establish residency for a parking permit.

The City Council is under a duty to protect the public funds it administers and to this end may use the personal data you have provided as part of an application for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

We don’t make your personal data available to other companies for marketing purposes, but we may share those details with partner organisations that we use to help deliver services or to comply with a legislative process.

Your personal data may be shared when authorised by law or necessary to comply with a valid legal process, i.e. law enforcement or government agencies, for the purposes of a criminal investigation or investigation of fraud.

How long will you keep this information for and why?

Your personal data will be kept for as long as you continue to use our services so that we can provide them to you, for instance a parking permit.

Your personal data will only be kept for as long as necessary to provide services to you and for audit purposes. Personal data will also be kept to recover debts owed such as parking fines from penalty charge notices.

The retention of data is being reviewed, and our retention policy will be updated when completed.

How will my information be stored?

Your personal data will be stored on secure computer servers or in secure storage, for instance in the case of paper copies of applications. Only authorised staff will have access to this personal data. This also includes third parties who may hold data on our behalf for the provision of services.

Source of the data if we are the recipient and hold it for others

We do not hold personal data on behalf of anyone else.

Will this information be used to take automated decisions about me?


Will my data be transferred abroad?


What rights do I have when it comes to my data?

You have a number of rights that are set out on the How to access your data page of this section.

Where can I get advice?

View our Help and advice page for more information.

National Fraud Initiative

We participate in the Cabinet Office's National Fraud Initiative (NFI) which is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.  We are required by law to provide particular sets of data, including personal data, to the Minister for the Cabinet Office for matching.

The use of data for the NFI exercise is carried out with statutory authority under part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under Data Protection legislation and General Data Protection Regulations 2018.

Data matching by the Cabinet Office is subject to a Code of Practice.

You can view information on what data we share and the Cabinet Office's legal powers and the reasons why it matches particular information.