Troubled families privacy notice

Who is the data controller for the information I provide?

Liverpool City Council is the data controller for the information that you provide. Liverpool City Children and Families Service is committed to protecting your personal information.

Why we collect your data

Liverpool Early Help provide a wide range of preventative and advisory services and each will rely on a legal basis for us to collect, share and retain your information.

It is very important that we are able to plan, monitor and realign our delivery of services to meet the needs of Liverpool’s children and families. To do this, we carefully and responsibly use the information we collect. Where personal information is used for statistical purposes we will ensure it is anonymised.

In certain cases, such as safeguarding inquiries and criminal investigations we are legally obliged to provide information to the police. However we have procedures in place that allows this to be carried out in a secure and confidential manner. 

What is the legal basis for collecting and processing this data?

All organisations must provide a legal basis for processing your information. In most cases this is found in the new data laws of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For the Troubled Families programme we may use any of the following as a legal basis for processing your personal information is:

  • The Digital Economy Act 2017.
  • The Children’s Act 2004.
  • The NHS Act 2006.
  • The Children’s and Families Act 2014.
  • The Crime and Disorder Act 1998.
  • Offender Management Act 2007.
  • The Education Act 2002.
  • The Localism Act 2011.
  • Local Government Act 2000.
  • Criminal Justice Act 2002.
  • Sexual Offences Act 2003.
  • Police and Criminal Evidence Act 1984.
  • The Children (Leaving Care) Act 2000.
  • Special Educational Needs and Disability Regulations Act 2014.
  • Immigration and Asylum Act 1999.
  • Education and Skills Act 2008.
  • School Discipline (Pupil Exclusions and Reviews) (England) Regulations 2012.
  • Education (Information about Individual Pupils) (England) Regulation 2013.
  • Protection of Children Act 1998 statutory gateways.
  • Welfare Reform Act 2012.

Information we may collect

The categories of information that we collect, process, hold and share include:

  • Name.
  • Address.
  • Date of birth.
  • Gender.
  • Ethnicity.
  • Telephone numbers.
  • Family member details.
  • Social care assessments.
  • Risk assessments.
  • Schools attended.
  • School preferences.
  • Behaviour and attendance data.
  • Email address of parent/guardian.
  • Medical and SEN needs.
  • NHS number.
  • National Insurance number
  • Unique pupil numbers.
  • Financial information/benefits.
  • Intervention status.
  • Reasons for referral.

We may also collect information for authorised partner agencies in order to assist us in providing you with your services.  

Who will your information be shared with?

Liverpool Children and Families Services work with a number of approved partner agencies and may be required to share your information with them in order to provide you with the services you require. In all cases we will ensure this is done in a secure manner, and the information only accessed by those staff authorised.

These partners will also include organisations that we commission to provide children’s care and support. As they are delivering a service on our behalf these organisations must keep your details safe and secure, and as the data controller we will make sure that they comply with our required information sharing standards and protocols.

We may share personal information about you with the following types of organisations:

  • Health, Social Services, Housing Services and Providers, Police and Fire Services, Domestic Abuse Services, Substance Misuse Services, Young Peoples Services, Probation and HM Prison Services, Youth Justice Service, Health Visiting and School Nursing Services, Education Services, the Department for Work & Pensions, the Department for Communities & Local Government, Public Health and the Families Health & Wellbeing Consortium.

The information may also be used for the Keep Families Together initiative, which is coordinated by Liverpool Children’s Services. 

National Impact Study (NIS)

The national Troubled Families Programme carries out an evaluation in which all local authorities are required to participate. Local authorities are asked to provide the following information:

  • Name, date of birth, gender and postcode, national insurance numbers, unique pupil numbers.
  • Eligibility problems met.
  • Status of intervention.
  • Family progress data (FPD) every six months for all individuals in families who are being supported by the programme against a number of measures.

How long will you keep this information for?

We will only keep your information for as long as it is required to deliver the services that we provide. To comply with the national troubled families programme, we are required to retain information from the commencement of the programme in 2014 until 2021.

Please see What we do with your data for the council's full retention schedule.

How will my information be stored?

Your information will be stored securely on our computer databases. Access to these databases will be restricted to those who are entitled to view and process your data. If the information is collected in a paper format we will also ensure it is kept secure and destroyed when no longer required.

Will my data be transferred abroad?


What rights do I have when it comes to my data?

You have a number of rights that are set out on the How to access your data page of this section.

Where can I get advice?

View our Help and advice page for more information.