Help for rough sleepers

We want to find rough sleepers a safe place to sleep and help them build a life away from the streets.

Worried about a rough sleeper?

If you are worried about someone who is sleeping rough, call our 24-hour ‘Always Help Available’ on 0300 123 2041. You can also make an online referral. This service is delivered by the Whitechapel Centre.  

Support for rough sleepers

The following support is available for rough sleepers.

• Housing support from Housing Options - based in St John’s Market in the city centre. This service offers advice and support on how to find a new home.

Severe weather

If overnight temperatures are predicted to drop to 2 degrees Celsius or below during winter, or in the event of weather such as storms and high winds, we work with local partners to offer a range of support.

This support includes food and prescribed medication and is offered through the Whitechapel Centre along with any other support service involved in the person’s care.

Temporary, shared ‘sit-up’ communal spaces for a small number of people can also be used if demand increases.