Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Sale and supply of goods: what to do if things go wrong
• Buying by internet, phone and mail order: distance contracts explained
• Is the trader right?
• Hiring goods
• Buying a pram or pushchair: what you should know
• Sales of mobility aids and products
• One day sales: what you should know
• Pricing law and guidance
• Remedies and redress: an overview of your key consumer rights
• The sale & delivery of oil & gas
• Sale and supply of goods: your consumer rights
• Product safety: an overview
• Buying a motorcycle
• Buying at home: off-premises contracts explained
• Buying from business premises: on-premises contracts explained
• Solid fuel and wood fuel
• Guarantees and warranties