Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Product safety: an overview
• Buying by internet, phone and mail order: distance contracts explained
• Pricing law and guidance
• Is the trader right?
• One-day sales, pop-up shops, pedlars and street traders: what you should know
• Hiring goods
• Sales of mobility aids and products
• Buying a pram or pushchair: what you should know
• The sale and delivery of oil and gas
• Sale and supply of goods: your consumer rights
• Remedies and redress: an overview of your key consumer rights
• Solid fuel and wood fuel
• Sale and supply of goods: what to do if things go wrong
• Buying at home: off-premises contracts explained
• Buying from business premises: on-premises contracts explained
• Buying a motorcycle
• Guarantees and warranties