Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Supply of services: what to do if things go wrong
• Buying by internet, phone and mail order: distance contracts explained
• Is the trader right?
• Gas and electricity competition
• Remedies and redress: an overview of your key consumer rights
• Professional architectural services and your building project
• Buying communications and media packages
• Supply of services: your consumer rights
• Dry cleaning
• Buying at home: off-premises contracts explained
• Buying from business premises: on-premises contracts explained
• Guarantees and warranties