Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Alternative dispute resolution
• Returns policies
• One-day and occasional sales
• Mixed contracts
• Landlords, letting agents and property management
• Unfair contract terms
• Supplying services
• Selling and supplying goods
• Package travel and holidays
• Consumer protection from unfair trading
• Accurate descriptions
• Digital content
• Consumer contracts: off-premises sales
• Consumer contracts: distance sales
• Consumer contracts: on-premises sales