Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Unfair contract terms
• Alternative dispute resolution
• Landlords, letting agents and property management
• Mixed contracts
• Consumer contracts: on-premises sales
• Consumer contracts: off-premises sales
• Package travel and holidays
• Accurate descriptions
• Consumer contracts: distance sales
• Selling and supplying goods
• Returns policies
• Digital content
• Supplying services
• One-day and occasional sales
• Protection from unfair trading (criminal law)
• Protection from unfair trading (consumers' rights of redress)