Trading and consumer advice
A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.
- Unfair contract terms
- Online sales of age-restricted products
- Company and business names
- Alternative dispute resolution
- Car boot sales
- Landlords, letting agents and property management
- Consumer contracts: general
- Mixed contracts
- Consumer contracts: on-premises sales
- Consumer contracts: off-premises sales
- Labelling of textiles
- Business-to-business marketing
- Displaying prices in hotels etc
- Accurate descriptions
- Antiques and antiquities
- Environmental ('green') claims
- Consumer contracts: distance sales
- Delivery charges
- Labelling of footwear
- Membership logos and claims of approval
- Mileage of used vehicles
- Selling used vehicles
- Motor vehicle servicing and repairs
- Internet auction sites and marketplaces
- Herbal medicine and health food shops
- Selling and supplying goods
- Payment surcharges
- Providing price information
- Returns policies
- Digital content
- Supplying services
- Property descriptions: sale or let
- Sale and resale of tickets
- Selling alcohol in licensed premises
- One-day and occasional sales
- Protection from unfair trading (criminal law)
- Reviews and endorsements
- Protection from unfair trading (consumers' rights of redress)
- Package travel and holidays