Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Internet auction sites and marketplaces
• Alternative dispute resolution
• Business-to-business marketing
• Environmental ('green') claims
• Returns policies
• Sale and resale of tickets
• Membership logos and claims of approval
• Motor vehicle servicing and repairs
• Online reviews and endorsements
• Antiques and antiquities
• One-day and occasional sales
• Mixed contracts
• Landlords, letting agents and property management
• IVF fertility clinics
• Used car sales
• Property descriptions: sale or let
• Labelling of textiles
• Providing price information
• Payment surcharges
• Car boot sales
• Unfair contract terms
• Mileage of used vehicles
• Selling alcohol in licensed premises
• Displaying prices in hotels etc
• Delivery charges
• Supplying services
• Selling and supplying goods
• Labelling of footwear
• Package travel and holidays
• Company and business names
• Consumer protection from unfair trading
• Accurate descriptions
• Digital content
• Online sales of age-restricted products
• Consumer contracts: off-premises sales
• Consumer contracts: distance sales
• Consumer contracts: on-premises sales
• Herbal medicine and health food shops