Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• One-day and occasional sales
• Payment surcharges
• Digital content
• Providing price information
• Consumer contracts: off-premises sales
• Consumer contracts: distance sales
• Consumer contracts: on-premises sales
• Mixed contracts
• Unfair contract terms
• Landlords, letting agents and property management
• Sale and resale of tickets
• Online sales of age-restricted products
• Online reviews and endorsements
• Environmental ('green') claims
• Package travel and holidays
• Protection from unfair trading
• Business-to-business marketing
• Delivery charges
• Accurate descriptions
• Antiques and antiquities
• Company and business names
• Car boot sales
• Labelling of footwear
• Labelling of textiles
• Mileage of used vehicles
• Returns policies
• Used car sales
• Property descriptions: sale or let
• Supplying services
• Alternative dispute resolution
• Internet auction sites and marketplaces
• Displaying prices in hotels etc
• Selling alcohol in licensed premises
• Herbal medicine and health food shops
• Membership logos and claims of approval
• Motor vehicle servicing and repairs
• IVF fertility clinics
• Consumer contracts: general
• Selling and supplying goods