Trading and consumer advice
A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.
- Internet auction sites and marketplaces
- Alternative dispute resolution
- Business-to-business marketing
- Environmental ('green') claims
- Returns policies
- Sale and resale of tickets
- Membership logos and claims of approval
- Motor vehicle servicing and repairs
- Online reviews and endorsements
- Antiques and antiquities
- One-day and occasional sales
- Mixed contracts
- Landlords, letting agents and property management
- IVF fertility clinics
- Used car sales
- Property descriptions: sale or let
- Labelling of textiles
- Providing price information
- Payment surcharges
- Car boot sales
- Unfair contract terms
- Mileage of used vehicles
- Selling alcohol in licensed premises
- Displaying prices in hotels etc
- Delivery charges
- Supplying services
- Selling and supplying goods
- Labelling of footwear
- Package travel and holidays
- Company and business names
- Consumer protection from unfair trading
- Accurate descriptions
- Digital content
- Online sales of age-restricted products
- Consumer contracts: off-premises sales
- Consumer contracts: distance sales
- Consumer contracts: on-premises sales
- Herbal medicine and health food shops