Trading and consumer advice

A number of leaflets are available from the Trading Standards Institute, which are designed to help businesses and consumers.

• Misleading and aggressive practices: rights to redress
• Unfair trading practices
• Unfair terms in consumer contracts and notices
• Getting evidence to prove your claim
• Is the trader right?
• Writing an effective complaint
• Thinking of suing in court?
• Remedies and redress: an overview of your key consumer rights
• I can't contact the trader: what can I do?
• Insolvency
• Trade associations and regulatory bodies