Contact us

The quickest way to get in touch is to search this site for the service you need and use the unique green 'Contact us' block on that page. You'll be routed directly to staff in that service area who can help.

Alternatively, you can pick from the key contact us options and reporting forms listed below.

Please be aware that if you ask us to call you back, our number may show up as private or withheld on your phone.

Adult learning helpline

We're here to help with any enquiries you may have about courses, funding or how to enrol or pay for a course.

Benefits help and support

Our Benefits Maximisation Service can provide advice and assistance with the full range of welfare benefits.

Bins and recycling

Look up your collection date, report a missed bin, request a new bin or book a Bulky Bobs appointment.

Building control

Building regulations approval, notification of works, completion and more.

Careline for adults

Use our online form or call Careline - advisors are available 24 hours a day, 7 days a week.

Careline for children

Use our online form or call Careline - advisors are available 24 hours a day, 7 days a week.

Complaints and feedback

Make a formal complaint about any council service or give us a compliment.

Compensation claims

If you're making a claim against the council for vehicle damage or personal injury, you must submit a letter of claim in writing.

Council Tax enquiries

You can manage your account online but if you do need to contact us, please have your Council Tax reference to hand.

Council Tax Support and Housing Benefit

Apply for Council Tax Support and Housing Benefit online or contact us.

Coroner's Office

The Coroner investigates sudden deaths reported by the police and answers questions about inquests.

Electoral Registration

You can also register online to vote via the About My Vote website or contact us.

Environment and community

Report issues like anti-social behaviour, pollution, dog issues, empty houses or pests.

Events and tourist information

Find out about Liverpool's events and festivals, and where to get tourist information.

Licensing Act

Make a payment

How to pay Council Tax, Business Rates, Housing Benefit Overpayment and parking/bus lane fines .

Media enquiries

Liverpool City Council’s communications team should be the first port of call for all media enquiries.

Parking services

Pay or challenge a fine online, apply for a permit online, or get in touch if you need to.

One Stop Shops

Local access to council services - from Council Tax and benefit advice to parking permits.

Planning services

How to make an application, search for or challenge an application or report and more.

Register Office - births

You can make an appointment to register a birth online, find out where we are or contact us.

Register Office - deaths

You can make an appointment to register a death online, find out where we are or contact us.

Register Office - marriages and civil partnerships

How to book an appointment online or contact us.

School admissions

Find out how to apply for schools online and get help with the admissions process. Plus how to contact us.

Streets and roads

Report a pothole, passage dumping, flytipping, a blocked drain, abandoned vehicle or a street that needs cleaning.

General enquiries

If you can't find the dedicated contact form that relates to the service you need, contact our call centre.