Contact a service

Check your bin day

Use our bin day checker to find out your collection days for refuse, recycling and garden waste.

Check bin collection dates.

Report a missed collection

You can report a missed collection online.

See our missed bin collection page for details on when and when not to report it as a missed collection.

Book a bulky collection

You can book a bulky item collection online with Bulky Bob's. 

This service is for Liverpool City Council residents only.

Request a bulky item collection.

Change or cancel a bulky collection

Change or cancel a booking by clicking on the link in the email confirmation we sent you when you made the booking.

However, if your collection is due within 24 hours, please contact us.

Request a bin

You can request a new or replacement purple, blue or green bin. 

Depending on the reason for a replacement, there may be a charge.

Request a bin.

Arrange a sharps collection

You must contact your GP to set up a regular sharps collection.  Your GP will contact us and you will receive a letter with your collection dates.

Find out more about sharps collections and what to do if you have lost the details of your collection dates.

Check what goes in your bins

We won't collect bins if they are too heavy or contain incorrect materials.

Check what goes in your purple, blue and green bins.

Commercial waste

Liverpool Street Scene Services (LSSL) provide a commercial waste service.

Find out more about LSSL and how to access this service.

Apply for copy certificates

You can apply online for copies of birth, marriage and death certificates or family history certificates.

Find out more and apply.

Register a birth

You can book an appointment online to register a birth.

Find out what you need and book an appointment.

Register a death

You can book an appointment online to register a death.

Find out what you need and book an appointment.

Tell Us Once service

If you have registered a death and opted to use the Tell Us Once service, sign in using the unique reference number the registrar has given you.

Sign in

You must use this service within 28 days of registering the death.

Give notice of marriage or civil partnership

You can book an appointment online to give notice of your intention to marry or form a civil partnership.

Find out what you need and book an appointment.

Book a registrar for your marriage or civil partnership

You can provisionally book a registrar online for your marriage or civil partnership ceremony.

Book a registrar.

Pay the balance of a confirmed ceremony

Once you have given notice and had your marriage or civil partnership booking confirmed by the registrar, you can tell us your final ceremony choices and pay the balance online.

Something else

Before you contact us you should be able to find what you need in our in our births, marriages and deaths section.

Accessing register office services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

Contact Liverpool Register Office.

Make a new claim

You can apply online for Housing Benefit and Council Tax Support.

Before you apply, read the information to check you are eligible:

• Housing Benefit
• Council Tax Support
• Local Housing Allowance
• Second adult rebate

Tell us about a change

If you are moving home or your circumstances have changed, please tell us as this could affect your benefit entitlement.

Tell us about a change

Get benefits advice

If you are not sure if you are getting all the welfare benefits you may be entitled to, we can help.

Request a referral.

School travel support

You can apply online for subsidised school transport if you meet certain criteria.

See our school travel support section for more information, including renewals and lost or stolen passes.

Free school meals

Check if your child is eligible and get an instant decision.

See our free school meals page for more information and to apply.

Please only contact us if:

• you already receive free school meals for a child and want to add another child.
• you get Housing Benefit or Council Tax Support as we can check your eligibility without you having to apply.

Help in a crisis

There are local support schemes and hardship funds which may be able to help if you are vulnerable, on a low income or struggling under financial pressure.

Find out what help is available and how to get it.

Overpayments

You can pay back an overpayment online or get in touch if you think you've been overpaid.

See the overpayments page for more information.

Landlord enquiry

View your tenant's payments and Housing Benefit online by registering to use the Landlord Portal.

If you are a landlord or third party and want to report changes to a tenancy, tenancy termination, vacation or rent charge please use this form to report a change.

Appeals

If you are affected by a decision about Housing Benefit, Council Tax Support or school travel support you have the right to appeal.

• Appeals process for Housing Benefit and Council Tax Support.
• Appeals process for school travel support.

Report a benefit fraud

You can report benefit fraud online to the Department of Work and Pensions (DWP).

Report a benefit fraud.

Something else

Before you contact us you should be able to find what you need in our benefits section.

Accessing benefits services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

Contact the Benefits Service

Pay your Council Tax

The easiest way to pay is to set up a monthly Direct Debit.

You can also pay online, over the phone or at a post office or PayPoint outlet.

See all ways to pay.

Register for Council Tax

If you have moved into a Liverpool property you need to register for Council Tax with us.

Once you have registered you can start paying your Council Tax.

Find out more and and register online.

Manage your account online

You can access your payment history, balance, bills, letters and set up or change a direct debit.

Find out how to set up your Council Tax account online account.

Tell us about a change

If there has been a change in your circumstances you need to tell us as this may affect your bill.

For example:

• Name change
• Moving house or leaving Liverpool
• Someone's moved in or out
• Someone in your household has turned 18

Tell us about a change.

Notify us of a death

If someone in your household has recently passed away you must tell us.

Notify us of a death

Check balance and download bills

If you manage your account online you can check your balance and payments and download bills.

Sign in

Or set up your online account.

Payment not come off bill

It takes up to 5 working days for payments to show on your bill. Sign in to your Council Tax account to check your balance.

Sign in

Or set up your account online.

Only contact us if it's been longer than 5 working days since you made your payment.

Haven't received a bill

If you have moved to the area or changed address you need to register for Council Tax with us before we can send you a bill.

Find out more and register online.

If you have previously received bills for your current address please check your email as you may have opted to go paperless.

You can view your bills online if you manage your account online.

Sign in

Or set up your online account.

Discounts and exemptions

When we calculate your Council Tax we assume their are two adults in a property.

If one of the adults falls into a specific category then you may get a reduction on your bill, but you need to tell us.

Find out more about discounts and exemptions and how to apply.

Council Tax reference number and online key

Your Council Tax reference (account number) and online key are printed on the top right corner of your latest bill or summons notice.

You'll need both of these if you want to set up your account online.

If you don't have a copy of your bill and can't find your account number or online key, contact us.

Get help paying Council Tax

If you're struggling to pay or in arrears there are some things we can do to help so you don't end up with debt.

See our problems paying section for more information.

Something else

Before you contact us you should be able to find what you need in our council tax section.

Accessing Council Tax services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

Contact the Council Tax service.

Noise complaints

If you haven't been able to resolve a noise dispute, you can make a formal complaint online.

Make a noise complaint.

Dog fouling/Dog waste bin

You can report dog fouling or a full dog waste bin online.

Report a dog issue

Pest control

You can book a pest control visit for the treatment of wasps and ants nests, rats and mice.

Check when we are in your area and book a visit.

Food hygiene issues

You can report suspected food poisoning and issues with food premises or products online.

Find out more and report a food issue.

Street cleaning and litter

You can report a range of street cleaning issues online, including flytipping, street cleaning, graffiti and more.

View all street cleaning issues and how to report them.

Trees, hedges and grass cutting

You can report a number of grounds maintenance issues online.

Find out more and report a grounds maintenance issue.

Park and cemetery maintenance

You can report issues with parks and cemetery maintenance online. 

This may include damaged equipment (including play equipment), lakes or injured wildfowl.

Find out more and report a problem.

Roosting pigeons

If you spot structural damage to bridges and flyovers due to roosting/nesting pigeons, please tell us by reporting a roosting pigeon online.

If a public area has large amounts of pigeon droppings, please submit a street cleaning request.

Apply for housing

To apply for affordable housing and sheltered housing in Liverpool you must join the Property Pool Plus Housing Register.

Find out more and register.

Homeless or at risk?

If you are homeless, at risk of becoming homeless or sleeping rough, we can help.

See our homeless or at risk section form more information.

Housing conditions

You can report poor housing standards and conditions online.

• Report poor social housing conditions.
• Report poor private rented housing conditions.

Empty homes

If you are concerned about the condition of an empty home, you can report it online. 

Find out how to report a problem property.

Issues with a private landlord

You can report poor quality landlords, problems with properties that are licensed by us or houses in multiple occupation that are unlicensed.

Report your landlord online

Check if your landlord is licensed

All private landlords in Liverpool must have a licence for each of their rented properties.

We keep an online register of all properties that are licensed.

Check if your landlord is licensed.

Struggling to heat your home

If you live locally and are struggling to pay energy bills or heat your home we may be able to help.

Contact our Healthy Homes team

Struggling with day to day activities at home

If you or a family member finds it difficult to manage day to day activities at home due to old age or physical, mental or sensory impairment, you can request an occupational therapy assessment to help you live more independently.

Request an occupational therapy assessment.

Pay a fine (PCN)

You can pay a fine online or via our automated payment line.

You'll need your PCN reference number to pay your fine.

• Pay a parking fine
• Pay a bus lane fine

If you have lost your PCN, please contact us.

Challenge a fine (PCN)

You can dispute your parking or bus lane fines online. 

• Challenge a parking fine
• Challenge a bus lane fine

Apply for or renew a permit

You can apply for or renew a range of permits online including Blue Badges and resident, visitor and business parking permits.

See the parking permits section and apply.

Lost, stolen or damaged permits

Blue Badges

If your Blue Badge has been lost, stolen or damaged read the information on how to request a replacement badge.

Other parking permits

If your resident, visitor or business parking permit has been lost, stolen or damaged read the information on how to request a replacement permit.

I have not received a permit

Depending on the type of permit, the processing times are:

• Blue Badges: 12 weeks.
• Resident and visitor permits: 12 working days.
• Business permits: 28 working days.

Only contact us if you have not received your permit and it falls outside these timescales.

Request changes to a permit

You can change the name or vehicle associated with a permit online.

Read the information on how to request a change.

Report a ticket machine fault

Please contact us to report a faulty ticket machine.

Use the phone and pay service or purchase a ticket from another machine to avoid being issued with a fine.

If you remain at the location without a ticket or did not use phone and pay, you may be fined.

Dropped kerbs

You can apply online to drop the kerb and place a 'H' mark in front of your driveway.

Find out what you'll need and how to apply.

H bar markings

You can apply online for a H bar marking if you have a dropped kerb.

Apply for a H bar marking.

If you already have a H bar marking but it has faded significantly, you can request for it to be repainted.

Use our road markings form to do this.

Pay for parking on mobile

If you park in an on-street bay or council car park you can register for phone and pay so you won't need cash to pay and display.

See phone and pay for more information.

Report problem parking

Tell us if parking restrictions such as yellow lines or residents' parking bays are being ignored by motorists.

Report problem parking

Something else

Before you contact us you should be able to find what you need in our in our parking section.

Accessing parking services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

Contact parking services.

Search and track applications

You can view and comment on applications in your area online.

Find out how to search and track planning applications.

Comment on a planning application

You can comment on applications during the consultation period.

Comment on a planning application.

Check if you need planning permission

There are different planning consents and approvals you may need before starting any work or your project may fall under permitted development.

Check if you need permission for your project.

Apply for planning permission

You can apply online via the Planning Portal.

Read the checklist and apply.

Planning fees and how to pay

View planning fees and how to pay if you're not applying through the Planning Portal.

Appeals

Read our planning appeal guidance and how to submit an appeal.

Appeal a planning decision.

Building regulations approval

Building regulations apply to most building work even if you don't need planning permission.

See our building control section to check if you need approval, fees and how to apply.

Submit a demolition notice

You must get permission from us to demolish a building or part of a building.

Submit a demolition notice

Report a dangerous building or structure

If you are concerned about a building or structure being unsafe, please let us know.

Report a dangerous structure.

Report a planning breach

Read our information on how to report unauthorised development.

Something else

Before you contact us you should be able to find what you need in our planning and building control section.

Accessing planning and building control services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

• Contact planning services
• Contact building control services

Potholes

If you see a pothole that needs fixing you can report it online.  

Report a pothole

Broken street light

You can report broken street lights online or call us if the issue is hazardous.

Report a broken street light.

Street cleaning and litter problems

You can report a range of street cleaning issues online, including flytipping, street cleaning, graffiti and more.

Report street cleaning issues.

Faded road marking

If you see road markings which have faded significantly or think new road markings are needed you can report it online.

Report a faded road marking.

Hazardous kerb

If a kerb stone is causing a potential hazard you can report it online.

Report a kerb issue.

Broken street furniture, signs or bollards

Tell us if you see broken benches, planters or bins or report an issue with barriers, bollards and signage.

Report a street furniture issue.

Blocked street drain or gully issue

Report a blocked street drain or tell us about a problem grid or manhole.

Report a drain or gully issue.

Dog fouling/Dog waste bin

You can report dog fouling or a full dog waste bin online.

Report a dog issue

Trees, hedges and grass cutting

You can report a number of grounds maintenance issues online.

Find out more and report a grounds maintenance issue.

Dangerous bridge, wall or structure

You can report faults with roads or footbridges, retaining walls that support roads or subways.

Report a structural issue.

Term dates

View term dates for Liverpool schools.

We advise you to check with your individual school as some religious schools may differ.

Apply for reception or year 7

Online applications open each year from mid-September. 

• Reception: You can apply for a reception place in the autumn term after your child turns 4. The closing date is 15th January.
• Year 7: You can apply for year 7 when your child starts year 6. The closing date is 31st October.

Find out more in our school admissions section.

If you miss the application deadline, read the process for late applications.

In year transfers

An in year transfer is when a child transfers from one school to another during the academic year.

Read how to apply for an in year transfer.

Find a school

View details of all schools in Liverpool including admission numbers and Ofsted information.

Search schools

Admission appeals

If your child is refused a place at your preferred school you have the right to appeal.

View information on how to appeal.

Free school meals

Check if your child is eligible and get an instant decision.

See our free school meals page for more information and to apply.

Please only contact us if:

• you already receive free school meals for a child and want to add another child.
• you get Housing Benefit or Council Tax Support as we can check your eligibility without you having to apply.

School travel support

You can apply online for subsidised school transport if you meet certain criteria.

See our school travel support section for more information, including renewals and lost or stolen passes.

Something else

Before you contact us you should be able to find what you need in our school admissions section.

Accessing school admission services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

Contact the School Admissions Service.

Raise a concern about an adult at risk

If an adult is at immediate risk call 999 in an emergency. 

Get in touch with Careline adult services if you suspect an adult is at risk of abuse.

Raise a concern about a child at risk

If a child is at immediate risk, call 999.

Contact Careline child services if you are concerned about the welfare or safety of a child.

Request a needs assessment

A needs assessment gives us an opportunity to look at an adult's needs and work with you to put in place the best care and support.

• Read the Care Act eligibility criteria.
• Request a needs assessment.

Request an OT assessment for adults

Anyone over 18 with care and support needs can ask for an occupational therapy assessment to help them manage day to day activities at home.

Request an adult OT assessment

Request an OT assessment for children

An assessment looks at the ways we can help children with additional needs carry out key life tasks at home, school and play.

Request a children's OT assessment

Request a carer's assessment

You can request an assessment if you are 18 or over and care for someone who is a Liverpool resident.

Request a carer's assessment.

If you are under 18, please see our young carer's page.

Something else

Before you contact us you should be able to find what you need in our social care section.

Accessing social care services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

• Contact Careline adults and older people's services.
• Contact Careline children's services.

Register to vote

If you are not on the electoral register you cannot vote.  It takes five minutes to register online.

Find out what you need and how to register.

Postal and proxy voting

You can apply to vote by post or appoint someone to vote on your behalf in an election.

Find out more about voting by post or proxy.

Where to vote

You will receive a polling card a few weeks before an election which tells you which polling station to use.  

We also publish a polling station look-up on our website, normally a few days before the election.

Find out more in voting and elections.

Election results

We publish election results on this website once votes have been counted.

You can also view results of previous elections.

See our voting and elections section for more information.

Find your councillor

Find your councillor by postcode, name, ward or political party.

Something else

Before you contact us you should be able to find what you need in our voting and elections section.

Accessing electoral services online speeds up the process as enquiries are logged straight into our system.

But if you can't find what you're looking for get in touch.

Contact Electoral Services

Complaints and feedback

We will only investigate formal complaints if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this.

Please refer to our complaints and feedback section on how to make a formal complaint or submit a compliment.

Contact a councillor

If you need to get in touch with your local councillor you can find their information online.

Find your councillor by postcode, name, ward or political party.

Compensation claims

If you're making a claim against the council for vehicle damage or personal injury, you must submit a claim in writing.

Submit your claim online.

Media enquiries

The council's communications team should be the first port of call for all media enquiries.

Each member of the team has expertise and knowledge of specific portfolios.

Contact the communications team.

Events and tourist information

See our events section to find out what's happening in the city.

You can find tourist information centres at Liverpool Central Library and the Magical Beatles Museum on Mathew Street.

Contact us if you need further help or advice.

Something else

You can find information, request services and report issues by using the search box at the top of this website. 

We recommend using our online services where available, as your enquiries get logged straight into our systems which speeds up the process.

But if you can't find what you need please get in touch by using this contact form.