Contact a service
Choose a service
- Bins and recycling
- Births, marriages, deaths
- Benefits
- Council Tax
- Environmental problems
- Housing
- Parking
- Planning and building control
- Roads and streets
- School admissions
- Social care
- Voting and elections
- Something else
Choose a topic
- Check your bin day
- Report a missed collection
- Book a bulky collection
- Change or cancel a bulky collection
- Request a bin
- Arrange a sharps collection
- Check what goes in your bins
- Commercial waste
- Apply for copy certificates
- Register a birth
- Register a death
- Tell Us Once service
- Give notice of marriage or civil partnership
- Book a registrar for your marriage or civil partnership
- Pay the balance of a confirmed ceremony
- Something else
- Make a new claim
- Tell us about a change (address, circumstances...)
- Get benefits advice
- Benefits calculator
- School travel support
- Free school meals
- Help in a crisis
- Overpayments
- Landlord enquiry
- Appeals
- Report a benefit fraud
- Book an online benefits appointment
- Something else
- Pay your Council Tax
- Register for Council Tax
- Manage your account online
- Tell us about a change (address, circumstances...)
- Notify us of a death
- Check balance and download bills
- Payment not come off bill
- Haven't received a bill
- Discounts and exemptions
- Where to find your Council Tax reference number and online key
- Get help with paying your Council Tax
- Something else
- Noise complaints
- Dog fouling/Dog waste bin
- Pest control
- Food hygiene issues
- Street cleaning and litter
- Trees, hedges and grass cutting
- Park and cemetery maintenance
- Roosting pigeons
- Apply for housing
- Homeless or at risk?
- Housing conditions
- Empty homes
- Issues with a private landlord
- Check if your landlord is licensed
- Struggling to heat your home
- Struggling with day to day activities at home
- Pay a fine (PCN)
- Challenge a fine (PCN)
- Apply for or renew a permit
- Lost, stolen or damaged permits
- I have not received a permit
- Request changes to a permit
- Report a ticket machine fault
- Dropped kerbs
- H bar markings
- Pay for parking on mobile
- Report problem parking
- Something else
- Search and track applications
- Comment on a planning application
- Check if you need planning permission
- Apply for planning permission
- Planning fees and how to pay
- Appeals
- Building regulations approval
- Submit a demolition notice
- Report a dangerous building or structure
- Report a planning breach
- Something else
- Potholes
- Broken street light
- Street cleaning and litter problems
- Faded road marking
- Hazardous kerb
- Broken street furniture, signs or bollards
- Report a blocked street drain or gully issue
- Dog fouling/dog waste bin
- Trees, hedges and grass cutting
- Dangerous bridge, wall or structure
- Term dates
- Apply for reception or year 7
- In year transfers
- Find a school
- Admission appeals
- Free school meals
- School travel support
- Something else
- Raise a concern about an adult at risk
- Raise a concern about a child at risk
- Request a needs assessment
- Request an OT assessment for adults
- Request an OT assessment for children
- Request a carer's assessment
- Something else
- Register to vote
- Postal and proxy voting
- Where to vote
- Election results
- Find your councillor
- Something else
- Complaints and feedback
- Contact a councillor
- Compensation claims
- Events and tourist information
- Make a payment
- Media enquiries
- Liverpool Film Office
- Something else
Your next steps
Check your bin day
Use our bin day checker to find out your collection days for refuse, recycling and garden waste.
Report a missed collection
You can report a missed collection online.
See our missed bin collection page for details on when and when not to report it as a missed collection.
Book a bulky collection
You can book a bulky item collection online with Bulky Bob's.
This service is for Liverpool City Council residents only.
Change or cancel a bulky collection
Change or cancel a booking by clicking on the link in the email confirmation we sent you when you made the booking.
However, if your collection is due within 24 hours, please contact Bulky Bob's.
Request a bin
You can request a new or replacement purple, blue or green bin.
Depending on the reason for a replacement, there may be a charge.
Arrange a sharps collection
You must contact your GP to set up a regular sharps collection. Your GP will contact us and you will receive a letter with your collection dates.
Check what goes in your bins
We won't collect bins if they are too heavy or contain incorrect materials.
Commercial waste
Liverpool Street Scene Services (LSSL) provide a commercial waste service.
Apply for copy certificates
You can apply online for copies of birth, marriage and death certificates or family history certificates.
Register a birth
You can book an appointment online to register a birth.
Find out what you need to register a birth and book an appointment.
Register a death
You can book an appointment online to register a death.
Find out what you need to register a death and book an appointment.
Tell Us Once service
If you have registered a death and opted to use the Tell Us Once service, sign in using the unique reference number the registrar has given you.
You must use this service within 28 days of registering the death.
Give notice of marriage or civil partnership
You can book an appointment online to give notice of your intention to marry or form a civil partnership.
Find out what you need to give notice and book an appointment.
Book a registrar for your marriage or civil partnership
You can provisionally book a registrar online for your marriage or civil partnership ceremony.
Pay the balance of a confirmed ceremony
Once you have given notice and had your marriage or civil partnership booking confirmed by the registrar, you can tell us your final ceremony choices and pay the balance online.
Something else
Before you contact us, you should be able to find what you need in our births, marriages and deaths section.
Accessing register office services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact Liverpool Register Office.
Make a new claim
You can apply online for Housing Benefit and Council Tax Support.
Before you apply, read the information on the following pages to check you are eligible:
Tell us about a change
If you are moving home or your circumstances have changed, please tell us as this could affect your benefit entitlement.
Get benefits advice
If you are not sure if you are getting all the welfare benefits you may be entitled to, we can help.
Benefits calculator
Use an independent benefits calculator to find out:
- what benefits you could get
- how to claim
- how your benefits will be affected if you start work
The service is free to use and is anonymous. Visit GOV.UK to start your calculation.
School travel support
You can apply online for subsidised school transport if you meet certain criteria.
See our school travel support section for more information, including renewals and lost or stolen passes.
Free school meals
Check if your child is eligible and get an instant decision.
See our free school meals page for more information and to apply.
Please only contact us:
- you already receive free school meals for a child and want to add another child.
- you get Housing Benefit or Council Tax Support as we can check your eligibility without you having to apply.
Help in a crisis
There are local support schemes and hardship funds which may be able to help if you are vulnerable, on a low income or struggling under financial pressure.
Overpayments
You can pay back an overpayment online or get in touch if you think you've been overpaid.
Landlord enquiry
View your tenant's payments and Housing Benefit online by registering to use the Landlord Portal.
If you are a landlord or third party and want to report changes to a tenancy, tenancy termination, vacation or rent charge please use this form to report a change.
Appeals
If you are affected by a decision about Housing Benefit, Council Tax Support or school travel support you have the right to appeal.
Report a benefit fraud
You can report benefit fraud online to the Department of Work and Pensions (DWP).
You should get answers to your benefits questions from the benefits section on this website or by contacting us online or by phone.
However, there may be times when you feel you need an online ‘face-to-face’ appointment. You can book an appointment to discuss one of the following options:
- a benefits letter you have received
- a housing benefit over payment
- a council tax or housing benefit appeal or dispute
Something else
Before you contact us, you should be able to find what you need in our benefits section.
Accessing benefits services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Pay your Council Tax
The easiest way to pay is to set up a monthly Direct Debit.
You can also pay online, over the phone or at a post office or PayPoint outlet.
Register for Council Tax
If you have moved into a Liverpool property you need to register for Council Tax with us.
Once you have registered you can start paying your Council Tax.
Find out more and register for Council Tax online.
Manage your account online
You can access your payment history, balance, bills, letters and set up or change a direct debit.
Find out how to set up your Council Tax account online account.
Tell us about a change
If there has been a change in your circumstances you need to tell us as this may affect your bill.
For example:
- Name change
- Moving house or leaving Liverpool
- Someone's moved in or out
- Someone in your household has turned 18
Notify us of a death
If someone in your household has recently passed away you must tell us.
Check balance and download bills
If you manage your account online you can check your balance and payments and download bills.
Payment not come off bill
It takes up to 5 working days for payments to show on your bill. Sign in to your Council Tax account to check your balance.
Or set up your account online.
Only contact us if it's been longer than 5 working days since you made your payment.
Haven't received a bill
If you have moved to the area or changed address you need to register for Council Tax with us before we can send you a bill.
Find out more about and register for Council Tax online.
If you have previously received bills for your current address please check your email as you may have opted to go paperless.
You can view your bills online if you manage your account online.
Discounts and exemptions
When we calculate your Council Tax we assume there are two adults in a property.
If one of the adults falls into a specific category then you may get a reduction on your bill, but you need to tell us.
Find out more about discounts and exemptions and how to apply.
Council Tax reference number and online key
Your Council Tax reference (account number) and online key are printed in the top right corner of your latest bill or summons notice.
You'll need both of these if you want to set up your account online.
If you don't have a copy of your bill and can't find your account number or online key, contact us.
Get help with paying your Council Tax
If you're struggling to pay or in arrears there are some things we can do to help so you don't end up with debt.
See our problems paying section for more information.
Something else
Before you contact us, you should be able to find what you need in our council tax section.
Accessing Council Tax services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the Council Tax service.
Noise complaints
If you haven't been able to resolve a noise dispute, you can make a formal complaint online.
Dog fouling/Dog waste bin
You can report dog fouling or a full dog waste bin online.
Pest control
You can book a pest control visit for the treatment of wasps and ants nests, rats and mice.
Food hygiene issues
You can report suspected food poisoning and issues with food premises or products online.
Street cleaning and litter
You can report a range of street cleaning issues online, including flytipping, street cleaning, graffiti and more.
Trees, hedges and grass cutting
You can report a number of grounds maintenance issues online.
Park and cemetery maintenance
You can report issues with parks and cemetery maintenance online.
This may include damaged equipment (including play equipment), lakes or injured wildfowl.
Roosting pigeons
If you spot structural damage to bridges and flyovers due to roosting/nesting pigeons, please tell us by reporting a roosting pigeon online.
If a public area has large amounts of pigeon droppings, please submit a street cleaning request.
Apply for housing
To apply for affordable housing and sheltered housing in Liverpool you must join the Property Pool Plus Housing Register.
Homeless or at risk?
If you are homeless, at risk of becoming homeless or sleeping rough, we can help.
Housing conditions
You can report poor housing standards and conditions online.
Empty homes
If you are concerned about the condition of an empty home, you can report it online.
Issues with a private landlord
You can report poor quality landlords, problems with properties that are licensed by us or houses in multiple occupation that are unlicensed.
Check if your landlord is licensed
All private landlords in Liverpool must have a licence for each of their rented properties.
We keep an online register of all properties that are licensed.
Struggling to heat your home
If you live locally and are struggling to pay energy bills or heat your home we may be able to help.
Struggling with day to day activities at home
If you or a family member finds it difficult to manage day to day activities at home due to old age or physical, mental or sensory impairment, you can request an occupational therapy assessment to help you live more independently.
Pay a fine (PCN)
You can pay a fine online or via our automated payment line.
You'll need your PCN reference number to pay your fine.
Challenge a fine (PCN)
You can dispute your parking or bus lane fines online.
Apply for or renew a permit
You can apply for or renew a range of permits online including Blue Badges and resident, visitor and business parking permits.
Lost, stolen or damaged permits
Blue Badges
If your Blue Badge has been lost, stolen or damaged read the information on how to request a replacement badge.
Other parking permits
If your resident, visitor or business parking permit has been lost, stolen or damaged read the information on how to request a replacement permit.
I have not received a permit
Depending on the type of permit, the processing times are:
- Blue Badges: 12 weeks.
- Resident and visitor permits: 12 working days.
- Business permits: 28 working days.
Contact us if you have not received your permit and it falls outside the above timescales.
Request changes to a permit
You can change the name or vehicle associated with a permit online.
Read the information on how to request a change to your permit.
Report a ticket machine fault
Contact us to report a faulty ticket machine.
Use the phone and pay service or purchase a ticket from another machine to avoid being issued with a fine.
If you remain at the location without a ticket or did not use phone and pay, you may be fined.
Dropped kerbs
You can apply online to drop the kerb and place a 'H' mark in front of your driveway.
Find out what you'll need and how to apply for a dropped kerb.
H bar markings
You can apply online for a H bar marking if you have a dropped kerb.
If you already have a H bar marking but it has faded significantly, you can request for it to be repainted.
Pay for parking on mobile
If you park in an on-street bay or council car park you can register for phone and pay so you won't need cash to pay and display.
Report problem parking
Tell us if parking restrictions such as yellow lines or residents' parking bays are being ignored by motorists.
Something else
Before you contact us, you should be able to find what you need in our parking section.
Accessing parking services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Search and track applications
You can view and comment on applications in your area online.
Comment on a planning application
You can comment on applications during the consultation period.
Check if you need planning permission
There are different planning consents and approvals you may need before starting any work or your project may fall under permitted development.
Apply for planning permission
You can apply online via the Planning Portal.
Planning fees and how to pay
View planning fees and how to pay if you're not applying through the Planning Portal.
Building regulations approval
Building regulations apply to most building work even if you don't need planning permission.
See our building control section to check if you need approval, fees and how to apply.
Submit a demolition notice
You must get permission from us to demolish a building or part of a building.
Report a dangerous building or structure
If you are concerned about a building or structure being unsafe, please let us know.
Report a planning breach
Read our information on how to report unauthorised development.
Something else
Before you contact us, you should be able to find what you need in our planning and building control section.
Accessing planning and building control services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Broken street light
You can report broken street lights online or call us if the issue is hazardous.
Street cleaning and litter problems
You can report a range of street cleaning issues online, including flytipping, street cleaning, graffiti and more.
Faded road marking
If you see road markings which have faded significantly or think new road markings are needed you can report it online.
Hazardous kerb
If a kerb stone is causing a potential hazard you can report it online.
Broken street furniture, signs or bollards
Tell us if you see broken benches, planters or bins or report an issue with barriers, bollards and signage.
Blocked street drain or gully issue
Report a blocked street drain or tell us about a problem grid or manhole.
Dog fouling/Dog waste bin
You can report dog fouling or a full dog waste bin online.
Trees, hedges and grass cutting
You can report a number of grounds maintenance issues online.
Dangerous bridge, wall or structure
You can report faults with roads or footbridges, retaining walls that support roads or subways.
Term dates
View term dates for Liverpool schools.
We advise you to check with your individual school as some religious schools may differ.
Apply for reception or year 7
Online applications open each year from mid-September.
- Reception: You can apply for a reception place in the autumn term after your child turns 4. The closing date is 15th January.
- Year 7: You can apply for year 7 when your child starts year 6. The closing date is 31st October.
Find out more in our school admissions section.
If you miss the application deadline, read the process for late applications.
In year transfers
An in year transfer is when a child transfers from one school to another during the academic year.
Find a school
View details of all schools in Liverpool including admission numbers and Ofsted information.
Admission appeals
If your child is refused a place at your preferred school you have the right to appeal.
Free school meals
Check if your child is eligible and get an instant decision.
See our free school meals page for more information and to apply.
Only contact us if:
- you already receive free school meals for a child and want to add another child.
- you get Housing Benefit or Council Tax Support as we can check your eligibility without you having to apply.
School travel support
You can apply online for subsidised school transport if you meet certain criteria.
Something else
Before you contact us, you should be able to find what you need in our school admissions section.
Accessing school admission services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the School Admissions Service.
Raise a concern about an adult at risk
If an adult is at immediate risk call 999 in an emergency.
Get in touch with Careline adult services if you suspect an adult is at risk of abuse.
Raise a concern about a child at risk
If a child is at immediate risk, call 999.
Contact Careline child services if you are concerned about the welfare or safety of a child.
Request a needs assessment
A needs assessment gives us an opportunity to look at an adult's needs and work with you to put in place the best care and support.
Request an OT assessment for adults
Anyone over 18 with care and support needs can ask for an occupational therapy assessment to help them manage day to day activities at home.
Request an OT assessment for children
An assessment looks at the ways we can help children with additional needs carry out key life tasks at home, school and play.
Request a carer's assessment
You can request an assessment if you are 18 or over and care for someone who is a Liverpool resident.
Something else
Before you contact us, you should be able to find what you need in adult social care or children's social care.
Accessing social care services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Register to vote
If you are not on the electoral register you cannot vote. It takes five minutes to register online.
Postal and proxy voting
You can apply to vote by post or appoint someone to vote on your behalf in an election.
Where to vote
You will receive a polling card a few weeks before an election which tells you which polling station to use.
We also publish a polling station look-up on our website, normally a few days before the election.
Election results
We publish election results on this website once votes have been counted.
You can also view results of previous elections.
Something else
Before you contact us, you should be able to find what you need in our voting and elections section.
Accessing electoral services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Complaints and feedback
We will only investigate formal complaints if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this.
See information on how to make a formal complaint or submit a compliment.
Contact a councillor
If you need to get in touch with your local councillor you can find their information online.
Find your councillor by postcode, name, ward or political party.
Compensation claims
If you're making a claim against the council for vehicle damage or personal injury, you must submit a claim in writing.
Events and tourist information
See our events section to find out what's happening in the city.
You can find tourist information centres at Liverpool Central Library and the Magical Beatles Museum on Mathew Street.
Contact the Events Team if you need further help or advice.
Make a payment
The easiest and quickest way to pay the council is online. We accept Visa Credit, Visa Debit, UK Maestro, International Maestro, Mastercard, Electron and JCB. See 'pay for council services' for more information on ways to pay.
Problems paying online?
You must be registered with 3D Secure (also known as Verified by Visa and MasterCard SecureCode) for your payment to be authorised.
If your payment fails with the message '3D-Authentication failed', this means your bank has not authorised payment because you're not enrolled for 3D Secure or you have entered an incorrect password. You will need to contact your bank if this happens.
Media enquiries
The council's communications team should be the first port of call for all media enquiries.
Each member of the team has expertise and knowledge of specific portfolios.
Liverpool Film Office
Visit the Liverpool Film Office website for information about filming in Liverpool and other enquiries.
Something else
You can find information, request services, and report issues by using the search box at the top of this website.
We recommend using our online services where available, as your enquiries get logged straight into our systems which speeds up the process.
But if you can't find what you need please use this contact form to get in touch.