Check your bin day
Use our bin day checker to find out your collection days for refuse, recycling and garden waste.
Check bin collection dates.
Report a missed collection
You can report a missed collection online.
See our missed bin collection page for details on when and when not to report it as a missed collection.
Book a bulky collection
You can book a bulky item collection online with Bulky Bob's.
This service is for Liverpool City Council residents only.
Request a bulky item collection.
Change or cancel a bulky collection
Change or cancel a booking by clicking on the link in the email confirmation we sent you when you made the booking.
However, if your collection is due within 24 hours, please contact Bulky Bob's.
Request a bin
You can request a new or replacement purple, blue or green bin.
Depending on the reason for a replacement, there may be a charge.
Request a bin.
Tell Us Once service
If you have registered a death and opted to use the Tell Us Once service, sign in using the unique reference number the registrar has given you.
Sign in
You must use this service within 28 days of registering the death.
Book a registrar for your marriage or civil partnership
You can provisionally book a registrar online for your marriage or civil partnership ceremony.
Book a registrar.
Make a new claim
You can apply online for Housing Benefit and Council Tax Support.
Before you apply, read the information on the following pages to check you are eligible:
Benefits calculator
Use an independent benefits calculator to find out:
- what benefits you could get
- how to claim
- how your benefits will be affected if you start work
Appeals
If you are affected by a decision about Housing Benefit, Council Tax Support or school travel support you have the right to appeal.
Report a benefit fraud
You can report benefit fraud online to the Department of Work and Pensions (DWP).
Report a benefit fraud.
Something else
Before you contact us, you should be able to find what you need in our benefits section.
Accessing benefits services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the Benefits Service
Pay your Council Tax
The easiest way to pay is to set up a monthly Direct Debit.
You can also pay online, over the phone or at a post office or PayPoint outlet.
See all ways to pay your Council Tax.
Tell us about a change
If there has been a change in your circumstances you need to tell us as this may affect your bill.
For example:
- Name change
- Moving house or leaving Liverpool
- Someone's moved in or out
- Someone in your household has turned 18
Tell us about a change in your circumstances.
Notify us of a death
If someone in your household has recently passed away you must tell us.
Notify us of a death
Check balance and download bills
If you manage your account online you can check your balance and payments and download bills.
Sign in
Or set up your online account.
Payment not come off bill
It takes up to 5 working days for payments to show on your bill. Sign in to your Council Tax account to check your balance.
Sign in
Or set up your account online.
Only contact us if it's been longer than 5 working days since you made your payment.
Council Tax reference number and online key
Your Council Tax reference (account number) and online key are printed in the top right corner of your latest bill or summons notice.
You'll need both of these if you want to set up your account online.
If you don't have a copy of your bill and can't find your account number or online key, contact us.
Something else
Before you contact us, you should be able to find what you need in our council tax section.
Accessing Council Tax services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the Council Tax service.
Noise complaints
If you haven't been able to resolve a noise dispute, you can make a formal complaint online.
Make a noise complaint.
Dog fouling/Dog waste bin
You can report dog fouling or a full dog waste bin online.
Report a dog issue
Park and cemetery maintenance
You can report issues with parks and cemetery maintenance online.
This may include damaged equipment (including play equipment), lakes or injured wildfowl.
Find out more and report a problem.
Apply for housing
To apply for affordable housing and sheltered housing in Liverpool you must join the Property Pool Plus Housing Register.
Find out more and register.
Housing conditions
You can report poor housing standards and conditions online.
Issues with a private landlord
You can report poor quality landlords, problems with properties that are licensed by us or houses in multiple occupation that are unlicensed.
Report your landlord online
Check if your landlord is licensed
All private landlords in Liverpool must have a licence for each of their rented properties.
We keep an online register of all properties that are licensed.
Check if your landlord is licensed.
Struggling to heat your home
If you live locally and are struggling to pay energy bills or heat your home we may be able to help.
Contact our Healthy Homes team
Struggling with day to day activities at home
If you or a family member finds it difficult to manage day to day activities at home due to old age or physical, mental or sensory impairment, you can request an occupational therapy assessment to help you live more independently.
Request an occupational therapy assessment.
Challenge a fine (PCN)
You can dispute your parking or bus lane fines online.
Report a ticket machine fault
Contact us to report a faulty ticket machine.
Use the phone and pay service or purchase a ticket from another machine to avoid being issued with a fine.
If you remain at the location without a ticket or did not use phone and pay, you may be fined.
Pay for parking on mobile
If you park in an on-street bay or council car park you can register for phone and pay so you won't need cash to pay and display.
See phone and pay for more information.
Report problem parking
Tell us if parking restrictions such as yellow lines or residents' parking bays are being ignored by motorists.
Report problem parking
Something else
Before you contact us, you should be able to find what you need in our parking section.
Accessing parking services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact parking services.
Check if you need planning permission
There are different planning consents and approvals you may need before starting any work or your project may fall under permitted development.
Check if you need permission for your project.
Submit a demolition notice
You must get permission from us to demolish a building or part of a building.
Submit a demolition notice
Request a copy building completion certificate
You can request a copy completion certificate online if we were the building control body that inspected your work.
Request a copy completion certificate.
Report a dangerous building or structure
If you are concerned about a building or structure being unsafe, please let us know.
Report a dangerous structure.
Something else
Before you contact us, you should be able to find what you need in our planning and building control section.
Accessing planning and building control services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Potholes
If you see a pothole that needs fixing you can report it online.
Report a pothole
Street cleaning and litter problems
You can report a range of street cleaning issues online, including flytipping, street cleaning, graffiti and more.
Report street cleaning issues.
Faded road marking
If you see road markings which have faded significantly or think new road markings are needed you can report it online.
Report a faded road marking.
Hazardous kerb
If a kerb stone is causing a potential hazard you can report it online.
Report a kerb issue.
Broken street furniture, signs or bollards
Tell us if you see broken benches, planters or bins or report an issue with barriers, bollards and signage.
Report a street furniture issue.
Dog fouling/Dog waste bin
You can report dog fouling or a full dog waste bin online.
Report a dog issue
Dangerous bridge, wall or structure
You can report faults with roads or footbridges, retaining walls that support roads or subways.
Report a structural issue.
Find a school
View details of all schools in Liverpool including admission numbers and Ofsted information.
Search schools
Something else
Before you contact us, you should be able to find what you need in our school admissions section.
Accessing school admission services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact the School Admissions Service.
Request a needs assessment
A needs assessment gives us an opportunity to look at an adult's needs and work with you to put in place the best care and support.
Request an OT assessment for adults
Anyone over 18 with care and support needs can ask for an occupational therapy assessment to help them manage day to day activities at home.
Request an adult OT assessment
Request an OT assessment for children
An assessment looks at the ways we can help children with additional needs carry out key life tasks at home, school and play.
Request a children's OT assessment
Something else
Before you contact us, you should be able to find what you need in adult social care or children's social care.
Accessing social care services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Where to vote
You will receive a polling card a few weeks before an election which tells you which polling station to use.
We also publish a polling station look-up on our website, normally a few days before the election.
Find out more in voting and elections.
Something else
Before you contact us, you should be able to find what you need in our voting and elections section.
Accessing electoral services online speeds up the process as enquiries are logged straight into our system.
But if you can't find what you're looking for get in touch.
Contact Electoral Services
Make a payment
The easiest and quickest way to pay the council is online. We accept Visa Credit, Visa Debit, UK Maestro, International Maestro, Mastercard, Electron and JCB. See 'pay for council services' for more information on ways to pay.
Problems paying online?
You must be registered with 3D Secure (also known as Verified by Visa and MasterCard SecureCode) for your payment to be authorised.
If your payment fails with the message '3D-Authentication failed', this means your bank has not authorised payment because you're not enrolled for 3D Secure or you have entered an incorrect password. You will need to contact your bank if this happens.
Media enquiries
The council's communications team should be the first port of call for all media enquiries.
Each member of the team has expertise and knowledge of specific portfolios.
Contact the communications team.
