Complaints and feedback
Have Your Say unavailable on Sunday 24th February 2019.
Our online Have Your Say system for complaints and compliments is unavailable on Sunday 24th February 2019. We apologise for any inconvenience this may cause.
Make a complaint about a councillor
Breaching the code of conduct
Complaints alleging that councillors have breached their Code of Conduct must be made to the Monitoring Officer Jeanette McLoughlin (see below) who will review it along with an Independent Person. An Independent Person is someone who is recruited by the Council but is not a Councillor.
They will then decide whether any action should be taken and if the matter should be referred to the Complaints Sub-Committee.
How to make a complaint
Or write to The Monitoring Officer, Jeanette McLoughlin, Liverpool City Council, Municipal Buildings, Dale Street, L2 2DH
If you would like to discuss the matter with the Monitoring Officer before making a formal complaint, call Jeanette McLoughlin on 0151 233 0444 or Chris Walsh, Deputy Monitoring Officer on 0151 233 0411.
What should I include when making a complaint?
You should say which councillor you are complaining about and why you think they are in breach of the Code of Conduct. Include as much information as possible to support your complaint, including any documents which you would like us to consider.
Please make sure you read the complaints criteria before submitting your complaint.
How will my complaint be dealt with?
If the Monitoring Officer in consultation with the Independent Person find that your complaint is valid, they will try to achieve an informal resolution to it which is acceptable to you.
If this is not possible, the matter can be referred to a Complaints Sub-Committee set up by the Council to hear complaints against Councillors.
If you would like further information or to discuss the matter with Jeanette McLoughlin, the Monitoring Officer, before making a formal complaint on 0151 225 6795 or the Deputy Monitoring Officer, Chris Walsh, on 0151 225 2432.