Tenant satisfaction measures survey

Tenant Satisfaction Measures (TSMs) are a mandatory set of 22 performance indicators introduced by the Regulator of Social Housing in England. They are designed to show how effectively social housing landlords provide safe, high quality homes and reliable services.

TSMs help tenants understand how well their landlord is performing.

Of the 22 measures: 

• 12 come directly from survey responses provided by our social rented tenants
• 10 come from management information held within our systems

Each measure sits within one of five key themes:

• Keeping properties in good repair
• Respectful and helpful engagement
• Effective handling of complaints
• Maintaining building safety
• Responsible neighbourhood management

Liverpool City Council have 6 social rented properties and we survey our tenants every 2 years.

We publish our TSM results so you can see exactly how we are performing and how we are working to improve our services.

Survey results:

View the tenant satisfaction measures survey results 2025/2026

View the tenant satisfaction measures survey results 2024/2025

View the tenant satisfaction measures survey results 2023/2024