Social housing conditions

Report poor social rented housing standards

If you live in a social rented property which does not meet the Decent Homes Standard, you should contact your landlord in the first instance - find out how to make a complaint about a housing association. 

If you are not happy with the response, you can escalate your complaint to the Housing Ombudsman.

Alternatively, you can:

• Contact us for advice
• Visit any of our One Stop Shops
• Contact your councillor

Decent Homes Standard

The Decent Homes Standard is a minimum standard that all social rented housing must meet. Properties must:

• be free of category one hazards under the Housing Health and Safety Rating System
• be in a reasonable state of repair
• have reasonably modern facilities
• provide a reasonable degree of thermal comfort

You can find out more about the minimum standards on GOV.UK.

• Download the Housing Health and Safety Rating System (HHSRS) booklet