What is the family help offer?

Our family help offer supports children of all ages to improve their family’s resilience and outcomes, and stop small problems getting bigger. Find out more about the offer.

Family help assessments

Family help assessments are designed to help professionals understand the needs and strengths of the families they work with.

Sometimes the family help assessment is completed by an agency already supporting the family such as schools, early years settings or our Best Start Family Hubs and Children's Centres.  

Family help is consent-based, meaning that we always work alongside parents and carers’ doing ‘with’ and not ‘to’. Find out how to register for a family help assessment.

Where the needs are more complex, the family help assessment is led and managed by an outreach family support worker in one of the local family help teams. This is known as targeted family help. Find out more below.

Targeted family help

Targeted family help is for families who have needs which are becoming complex and need targeted intervention from more than one agency.

Our North, South and Central Family Help outreach family support workers, along with our additional specialist workers, co-ordinate support with these other agencies to create a team around the family (TAF). Find out how to request targeted family help.

Additional specialist teams

We have a number of additional specialist teams.

0-9 Team

This team offers intensive family support to children aged nine and under and includes support for expectant parents.

Attendance Team

This team works directly with schools to identify and support children for whom low levels of school attendance have become a concern.

Family Ties Reimagined

This team works with families affected by parental imprisonment. Support includes guidance around contact, parenting, and advocacy, as well as one-to-one support for children and practical help for families. Find out more about Family Ties Reimagined.