Targeted family help

In Liverpool, the Family Help Service (formerly known as Early Help Hubs) provides targeted support to children and families to help improve a family’s resilience and outcomes or reduces the chance of a problem getting worse.

Our family help offer is consent based meaning that we work alongside parents and carers’ doing ‘with’ and not ‘to’.  

Targeted family help is for families who have needs which are becoming complex and require targeted intervention from more than one agency.

Our Family Support teams are led by consultant social workers who manage teams of experienced outreach support workers.

Each team works together with a range of professionals who support the family help offer. These professionals include the Police, School and Early Years providers, Family Hubs, Housing and also services that support adults with issues such as poor mental health or addiction. 

In addition, to our North, South and Central Family Help teams, we also have a number of additional specialist teams including.

0-9 Team

This team offers intensive family support to children aged nine and under and includes support for expectant parents.

Attendance Team

This team works directly with schools to identify and support children for whom low levels of school attendance have become a concern.

Early Help Domestic Abuse Team

This team of specialist workers are available to provide advice, guidance and support to families where there have been concerns about domestic abuse or violence within the family home. 

Family Ties Reimagined

This team works with fathers in HMP Altcourse and HMP Liverpool to help rebuild relationships with their children and families. Support includes guidance around contact, parenting, and advocacy, as well as one-to-one support for children and practical help for families. To refer, please email familytiesreimagined@liverpool.gov.uk.

How to make a referral

Referrals for any family help support can be made by completing the Level 3 Family Help referral on our Request targeted support page.

If you are parent or carer who would like to make a self-referral or find out any further information, please call 0151 233 1359 or email EHLH.Pre-EHAT@liverpool.gov.uk.