Lost, stolen and damaged stickers

Find out what to do if your green bin or sticker has been lost or damaged, and how stickers are reactivated when you renew.

What happens if my bin or sticker is lost, stolen or damaged?

Any bin damaged by us or our contractor will be repaired or replaced free of charge.

We will charge an administration and delivery fee to replace any lost, stolen or damaged bin along with a new sticker. If you find your lost bin you will need to let us know. Find out how to request a new bin.

If you have renewed your subscription

If you already have a small white sticker on your bin, the chip in it will be reactivated within 5 working days of your payment so you do not need a new one. You can then present your green bin on the next collection day. 

Your existing green bin sticker will look like the white sticker in the image above. Do not worry if the text or QR code on the sticker is no longer visible, the tag inside it can still be scanned by our bin collection staff.

Terms and conditions

Please read the terms and conditions of the garden waste collection service.