Crime and safety
Coronavirus outbreak - support over the coming weeks and months
Liverpool City Council, Merseyside Police and local providers will maintain essential services for anyone affected by domestic abuse during the coronavirus outbreak. Support will still be available by telephone, text message and online.
Domestic abuse and violence
The UK government’s definition of domestic abuse is 'any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to psychological, physical, sexual, financial, emotional.'
Who to call for advice
Please remember, in an emergency dial 999 for immediate assistance. You can call 999 without speaking then pressing 55, or tapping or coughing into the phone. This will enable police to respond.
Ask for ANI at a pharmacy #youarenotalone
If you are experiencing domestic abuse and need immediate help, ask for ‘ANI’ in a pharmacy that has the ‘Ask for ANI’ logo on display. ‘ANI’ stands for Action Needed Immediately but also sounds like the name Annie.
They will offer you a private space, provide a phone and ask if you need support from the police or other domestic abuse support services. Find out more at GOV.UK/domestic-abuse
Help from local support agencies
Victim Care Merseyside
If you or someone you know has been affected by crime in Merseyside, Victim Care Merseyside will help you find the advice and support you need.
If you are being abused or suffering indirectly as the result of abuse (a child or family member), call the Women's Aid 24-hour helpline on 0808 2000 247. The Women's Aid website also has a directory of local domestic violence services in Merseyside and the wider North West.
Men's Advice Line
The Men's Advice Line is a confidential helpline for male victims of domestic violence and abuse. Whether you are in a heterosexual or same-sex relationship you can call 0808 801 0327, Monday-Friday 10am-1pm and 2pm-5pm.
The Respect Phoneline provides confidential advice for people who are abusive and/or violent towards their partners. Visit the Respect Phoneline website or call 0808 802 4040 (free from landlines and most mobile phones).
National Domestic Abuse
24-hour support helpline: 0808 2000 247
Merseyside Domestic Violence Service
Tel: 0780 272 2703
South Liverpool Domestic Abuse Services
Tel: 0151 494 2222
Tel: 0771 428 9180
Savera UK - honour based abuse and harmful practice specialist
Tel: 0800 107 0726
Worst Kept Secret Helpline Merseyside
Tel: 0800 028 3398
Tel: 0151 558 1801
Liverpool Domestic Abuse Services
Tel: 0151 263 7474
Domestic Abuse Guidance: Multi-agency guidance for staff working with adults and families living with Domestic Abuse (pdf : 420 KB)
First published: 10/03/2021
About this document
This document is a good practice guide for all multi-agency staff working with adults and families in Liverpool at risk of or experiencing domestic abuse. It will also be useful for frontline staff dealing with sexual exploitation.