One Stop Shop appointments

To help you self-serve online, we offer drop-in support at some of our branch libraries. For more in-depth help and advice, you can book a telephone appointment or opt for a face-to-face appointment. 

Drop-in support with online tasks

If you need help completing an online task on this website, you can just drop into Allerton Library, Garston Library, Norris Green Library or Speke Parklands Library. Find out more about drop-in support at these libraries.

Telephone and face-to-face appointments

For more in-depth help and support, you can book a telephone appointment, or opt for a face-to-face appointment with an adviser at one of the branch libraries listed below:

• Garston Library
• Kensington Library
• Lee Valley Library
• Norris Green Library
• Old Swan Library
• Speke Parklands Library
• Spellow Library
• Toxteth Library

View all branch library addresses and opening times.

How to book an appointment

To book either a telephone appointment or a face-to-face appointment, please call one of the numbers below between Monday to Friday 8am to 6pm.

• Benefits appointments 0151 233 3009
• Blue Badge appointments 0151 233 3000
• Council tax and business rates appointments 0151 233 3008
• Parking appointments 0151 233 3011
• Payment appointments 0151 233 3050

You do not need to book separate appointments if you need help with more than one service. Just tell us when you call.