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Customer notice: Central One Stop Shop (Cunard Building)

Due to maintenance work in the Cunard Building arrivals hall, Central One Stop shop will operate a partial service from Monday 19th May for 12 weeks. A member of our team will be on hand at the main reception desk for customer enquiries. Appointments will take place at other One Stop Shop sites across the city.

One Stop Shops

All One Stop Shops offer self-service and assisted self-service to help with your council enquiries. 

Remember, you can access Council Tax, Housing Benefit and parking permit enquiries and more online without having to visit a One Stop Shop. Use the search box at the top of this page to find the service you need.

If you are homeless, fear you may become homeless or are sleeping rough, please see our 'homeless or at risk' section.

Book an appointment

To enable us to see customers safely and to keep waiting times short we operate an appointment system. 

Call the following numbers between Monday to Friday 8am to 6pm:

If you are calling about multiple enquiries you do not need to book separate appointments. Just tell the adviser on the call and they will book your appointment to cover all areas.

We only accept card payments in our One Stop Shops.

Our locations