Coronavirus update - Housing Options service

The Housing Options Service continues to support customers who are homeless or threatened with homelessness. Following government advice, we are minimising face to face contact to avoid risk to customers and staff. You can submit a referral online or call 233 3061. When we receive your referral, we will make contact with you. If you already have an open case with us, please email HousingOptionsService@liverpool.gov.uk or call 233 3044.

Please be aware that the government has brought in emergency legislation to suspend new evictions. This means that no-one who rents in private or social accommodation needs to be concerned about the threat of eviction at this difficult time. Find out more about this legislation on GOV.UK.

At risk of becoming homeless?

At our Housing Options service, based in St John’s Market, we may be able to help you if you think you could lose your home within the next 56 days (eight weeks).

To get help from us, you must also qualify under immigration rules -  this means that you must be:

  • a British or Irish citizen
  • an EU citizen working in the UK or with the permanent right to live in the UK
  • allowed to claim benefits in the UK if you are from outside the EU

We will work with you for up to eight weeks to you prevent you becoming homeless and a further eight weeks if you do lose your home. 

How to find us

Housing Options 
First Floor of St John’s Market 
Elliot Street 
St John's Precinct
L1 1LR

Opening times and appointments

Monday to Friday 9-5pm Monday to Friday. Please arrive by 4pm to be seen that day.

You can also visit any other One Stop Shop outside of the city centre to book an appointment with Housing Options.

When you visit us

Please bring information that supports what you tell us. This might include:

  • proof of identity or immigration status
  • an eviction notice
  • proof of any medical conditions
  • a GP’s letter that proves you are pregnant