Coronavirus update - Housing Options service

The Housing Options Service continues to support customers who are homeless or threatened with homelessness. Following government advice, we are minimising face to face contact to avoid risk to customers and staff. You can submit a referral online or call 233 3061. When we receive your referral, we will make contact with you. If you already have an open case with us, please email or call 233 3044.

Please be aware that the government has brought in emergency legislation to suspend new evictions. This means that no-one who rents in private or social accommodation needs to be concerned about the threat of eviction at this difficult time. Find out more about this legislation on GOV.UK.


At our Housing Options service, based in St John’s Market, we may be able to help you if you are legally homeless. Legally homeless may mean:

  • you’ve been evicted
  • you can’t get into your home, for example, your landlord has locked you out
  • it’s not reasonable to stay in your home, for example, if you’re at risk of violence or abuse
  • you’ve had to leave your home because of a flood or fire

To get help from us, you must also qualify under immigration rules - this means that you must be:

  • a British or Irish citizen
  • an EU citizen working in the UK or with the permanent right to live in the UK
  • allowed to claim benefits in the UK if you are from outside the EU

What support might I get?

Help ranges from advice and information, to a personal housing plan or longer-term housing support.

As well as looking at whether you are legally homeless and meet immigration rules, we will look at three other conditions when deciding how we can help you. These conditions are set by the government.

1. If you, or some you live with, have a priority need, for example:

  • you or someone you live with is pregnant
  • dependent children live with you - under 16s or under 19s if they’re studying full-time
  • you’re vulnerable, for example as a result of old age or disability, physical or mental ill health
  • You have previously been in care, served in the armed forces or have been in prison.

2. If you’re homeless through no fault of your own - you were not evicted because of criminal behaviour, or failing to pay rent or a mortgage, or you did not leave you home when you could have stayed.

3. If you have a connection to Liverpool - you live or work in Liverpool, or you have family here.

How to find us

Housing Options
First Floor of St John’s Market 
Elliot Street 
St John's Precinct
L1 1LR

Opening times and appointments

We are open Monday to Friday 9-5pm. Please arrive by 4pm to be seen that day.

You can also visit any other One Stop Shop outside of the city centre to book an appointment with Housing Options.

In an out-of-hours emergency

If you have had to leave your home and cannot wait until Housing Options is open, please call Careline on 0151 233 3800 (Freephone 0800 731 6844).

If we have a duty to, Careline will arrange emergency accommodation and an interview with Housing Options the next working day.

When you visit us

Please bring information that supports what you tell us. This might include:

  • proof of identity or immigration status
  • an eviction notice
  • proof of any medical conditions
  • a GP’s letter that proves you are pregnant