Our Promise

At Liverpool City Council, Our Promise is more than a statement — it’s a commitment that shapes how we work, how we treat people, and what we expect from ourselves. If you’re thinking about joining us, here’s what you need to know.

We keep it simple

We design our services to be clear, accessible and easy to use. As an employee, you’ll be supported to communicate in plain language, use straightforward processes, and help customers get what they need without unnecessary delays.

We make it personal

We treat every customer as an individual. You’ll be encouraged to listen, understand people’s circumstances, and respond with empathy. We take ownership of enquiries and work together across teams to provide the best possible outcomes.

We show that we care

We genuinely care about our residents, communities and each other. That means being kind, fair and respectful in everything we do. We welcome feedback, learn from mistakes, and always aim to improve.

By joining Liverpool City Council, you’ll be part of a team that puts people first — delivering services that are simple, personal and caring, every time.