Travel pass appeals

If you have received a notification from us telling you that your application for a travel pass has been refused, you have the right to appeal.

Before making your appeal, please read the appeals guide.

• School travel support appeals guide 2025-26

  Download this document: School travel support appeals guide 2025-26 (PDF: 289 KB)

  This guide explains how to make an appeal through the appeals process and tells you what happens at an appeal hearing.

  First published: 1/06/2025

  Last updated: 20/06/2025

How to appeal

You can submit an appeal online and provide details and supporting evidence why you disagree with the decision. You can upload this, or any documentation we have asked you to provide, when submitting your appeal.

To submit an appeal sign in to your Citizen Portal account - this is the same account you used for applying for travel support or school admissions.

When you enter the system, select the 'Apply for a school travel pass or appeal a decision' tab.

Appeal online - sign in to your account

Read our privacy notice which tells you how we use your data.

What happens next?

Your application will be reviewed by the appeals panel, who will inform you of their decision in writing within 30 working days.

If you have not heard anything after 30 working days you can email schooltravelappeals@liverpool.gov.uk for an update.