School travel support
School travel pass: Reimbursement
If there has been a delay in processing your application you may wish to request a reimbursement for the fares paid whilst waiting for your School Travel Pass.
Am I eligible for reimbursement?
You can only request a reimbursement if there has been:
- A delay of more than 6 weeks in processing your application.
- An incorrect decision resulting in a delay issuing your pass.
- A successful appeal resulting in a delay issuing your pass.
How to apply
Please email your request for a reimbursement to email@example.com.
How much will I receive?
All reimbursements are calculated at a daily rate from the date of your original application. Reimbursements are equivalent to the cost of the respective pass to the authority and not the cost you may have incurred.