Benefits and support

School travel pass: Reimbursement

If there has been a delay in processing your application you may wish to request a reimbursement for the fares paid whilst waiting for your School Travel Pass.

Am I eligible for reimbursement?

You can only request a reimbursement if there has been:

  • A delay of more than 6 weeks in processing your application.
  • An incorrect decision resulting in a delay issuing your pass.
  • A successful appeal resulting in a delay issuing your pass.

How to apply

Please email your request for a reimbursement to

How much will I receive?

All reimbursements are calculated at a daily rate from the date of your original application. Reimbursements are equivalent to the cost of the respective pass to the authority and not the cost you may have incurred.