Benefits and support

School travel pass: Duplicate application

You can apply for a duplicate pass if the original has been lost, stolen or damaged.

You can do this online, or pay by debit or credit card at any One Stop Shop.

Before you apply

  • If your child has Special Educational Needs do not use the process below - please apply using the SEN duplicate application process.
  • If your child does not have Special Educational Needs, apply below.


The fee for a replacement Merseytravel pass is £10, and £25 for an Arriva pass.

Please note: We cannot refund the fee if you find the original pass or decide you no longer need a replacement.

Apply online

1. Pay first

You must pay the fee online before you apply as you will need to quote your payment reference.

You'll be asked to select either an Arriva or Merseytravel travel pass. Once you've done that the cost will automatically be displayed.

Remember to make a note of your payment reference number.

Pay online

2. Apply

Apply online below via the Citizen Portal - you will already have an account if you have applied for a Reception or Year 7 place.

If you don't have an account, you can register for one. Not sure how to register? See our step-by-step guide to register for a Citizen Portal account.

You will need:

You will be prompted to upload the photograph during the application process. 

You can upload images from your computer, tablet or mobile device. If you prefer to send them by post or email, you can do this after you have submitted your application.

Apply online - sign in or register for an account

Read our privacy notice which tells you how we use your data.

We can only process applications once we have received the payment and all relevant documents.

What happens next?

Once we have received your application and the required documentation, it may take up to 30 days to process. If you have not heard from us after 30 days, you can email for an update, quoting your child's name and date of birth.