School travel pass: Duplicate application

You can apply for a duplicate pass if the original has been lost, stolen or destroyed. 

You can do this online, or pay by debit or credit card at any One Stop Shop.


The fee for a replacement Merseytravel pass is £10, and £25 for an Arriva pass.

Please note: We cannot refund the fee if you find the original pass or decide you no longer need a replacement.

Apply online

1. Pay first

You must pay the fee online before you apply as you will need to quote your payment reference.

You'll be asked to select either an Arriva or Merseytravel travel pass. Once you've done that the cost will automatically be displayed.

Remember to make a note of your payment reference number.

Pay online

2. Apply

You will need:

You will be prompted to upload the photograph during the application process. Your digital photograph must not exceed 9MB in size.

You can upload images from your computer, tablet or mobile device. If you prefer to send it by post, you can do this after you have submitted your application. 

Alternatively, you can email images or scanned copies of your documents to or post them to Administration Support, Cunard Building, Water Street, Liverpool, L3 1AH.

Read our privacy notice which tells you how we use your data.

Apply online

 We can only process applications once we have received the payment and all relevant documents.

Contact us

For help or an update on your submitted application, please email