Missed bin collection
Do not report a bin collection as missed if you did not put it out before 6.30am on the scheduled collection day. We cannot collect bins that are too heavy or contain incorrect materials - these must be removed before we can collect the bin.
When can I report a missed collection?
Before you report a bin as missed, please check you have put it out on the correct day.
You can report:
- a green bin missed on the scheduled collection day straight away - you cannot report a green bin as missed if you have not paid for the green garden waste service.
- a blue or purple bin if it has not been collected by 2pm on the scheduled collection day
All reports must be submitted by 2pm on the next working day for us to return and collect them. If you do not report the missed collection in this timeframe, you will need to wait for the next scheduled collection.
We will not collect missed green bins if your subscription has expired. Pay for or renew your subscription.
Communal bins
You can also report a communal bin that needs emptying - please see our page on collections during the alleyway repair programme.