Complaints and feedback
Report an issue directly to a service area without using this formal complaints procedure by using the search box at the top of this page, or picking them from our key contact us options. This is the quickest route to getting an issue resolved.
- Comments and compliments Use our 'Have Your Say' process to make a comment or suggestion, or give us a compliment.
- Make a formal complaint about a council service Use our 'Have Your Say' process to make a formal complaint.
- Make a complaint about children's social care services Our children's social care complaints and representations procedure ensures that children’s voices are heard.
- Make a complaint about adult social care services It is very important that we know about any problems you have with your adult social care service.
- Make a complaint about a school The headteacher will tell you how to make a formal complaint to the governing body if a matter you have raised with the school is not resolved.
- Make a complaint about a councillor If you think a councillor or co-opted member has breached their code of conduct, you can report your concerns online.
- Make a complaint about council-owned social properties Find out how to complain about council-owned social rented properties managed by Redwing, part of the Regenda Group.
- Make a complaint about a taxi driver Have the taxi plate details, date and time of the incident to hand so we can investigate your complaint.
- Whistleblowing Whistleblowing allows you to express concerns about potential illegal or illegitimate practices involving the council.
- Our complaints procedure How we deal with your complaints. View the processes and procedures we must follow.