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We will only investigate formal complaints if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this.
See information on how to make a formal complaint or submit a compliment.
If you need to get in touch with your local councillor you can find their information online.
Find your councillor by postcode, name, ward or political party.
If you're making a claim against the council for vehicle damage or personal injury, you must submit a claim in writing.
See our events section to find out what's happening in the city.
You can find the tourist information centre at 5 Wall Street, Liverpool ONE.
Contact the Events Team if you need further help or advice.
The easiest and quickest way to pay the council is online. We accept Visa Credit, Visa Debit, UK Maestro, International Maestro, Mastercard, Electron and JCB. See 'pay for council services' for more information on ways to pay.
Problems paying online?
You must be registered with 3D Secure 2 (also known as Verified by Visa and MasterCard SecureCode) for your payment to be authorised.
If your payment fails with the message '3D-Authentication failed', this means your bank has not authorised payment because you're not enrolled for 3D Secure 2 or you have entered an incorrect password. You will need to contact your bank if this happens.
The council's communications team should be the first port of call for all media enquiries.
Each member of the team has expertise and knowledge of specific portfolios.
Visit the Liverpool Film Office website for information about filming in Liverpool and other enquiries.
You can find information, request services, and report issues by using the search box at the top of this website.
We recommend using our online services where available, as your enquiries get logged straight into our systems which speeds up the process.
But if you can't find what you need please use this contact form to get in touch.