Request an update on your green bin sticker
Find out what to do if you have not received your bin sticker within 15 working days of paying for the green bin collection service.
When to use this form
If you have already paid for your green bin collection service and not received your sticker in the post within 15 working days you can use the form on this page.
Existing customers do not need to renew until two weeks before you current subscription is due to expire - if you have renewed earlier than this we will only send your sticker in time for the start of your new subscription period and not before. Do not use this form if this applies to you.
Before you start
Before you click on the link to the form below, you will need your payment reference number so we can trace your order. You will find it in the confirmation email we sent you when you paid for the service.
Request an update now
Request an update on the delivery of your green bin sticker now