Request a bin
You can request a replacement bin if your existing one has been damaged or lost.
Replacement purple bins
If your purple refuse bin is lost or damaged, please call 0151 233 3001.
If you think the bin was lost or damaged while we were collecting, we will investigate your claim. If we are at fault, we will replace the bin free of charge.
If we are not at fault, you can pay the £25 administration and delivery fee over the phone with a debit or credit card.
Replacement blue bins
Tell us when and how the bin was lost or damaged in the 'Additional information' field of the request form below. We may come out to check the details given in your request.
In some cases, we may charge a £25 administration and delivery fee for a replacement blue bin. If we investigate and we are at fault, we will replace the bin free of charge.
Replacement green bins
If we are not at fault, we charge a £25 administration and delivery fee for additional or replacement green bins. Please use the online form below and select 'buy a new bin'.
If you think the bin was lost or damaged while we were collecting, please call 0151 233 3001 and we will investigate your claim. If we are at fault, we will replace the bin free of charge.
What happens next?
If your request is approved, it will take up to 15 working days for us to deliver it to your address. Contact us if you have not received your bin in this timeframe.