Illuminated traffic signs
Many traffic signs are lit at night so that warnings to motorists are clearly visible. If you spot an issue with an illuminated traffic sign please tell us.
Illuminated traffic signs include 'one way', 'keep left' or 'no entry' signs.
- Example of a lit 'keep left' sign
- Example of a lit 'one way' sign
- Example of lit 'no entry' sign
What you can report
Faults with the signpost or light may include:
- post is leaning or down
- light is out
- light is flashing
- light is on 24 hours
- light is not bright enough
- light fixtures hanging down
- door damaged or missing
- cables exposed
Is a tree blocking the sign?
Report a tree that is causing a highway or safety issue
Is the sign lit, but message unclear?
If the light works but the sign has been vandalised or is facing the wrong way, this is a street furniture issue.
We prioritise unlit 'one way' or 'no entry' signs located at the start of the street, so please provide the location (for example, the name of the roads if on a junction) and a description of the problem.
Is it an emergency?
If the signpost is knocked over with wires exposed or missing from the base completely, these are a priority for us to fix. If you are not sure if the fault you are reporting is an emergency, see 'how to identify a lighting emergency' before contacting us.
To report an emergency call 0151 233 3001.
If there is no immediate risk, please report it online.
How to report it
You can report non-emergency issues online - please attach a photo if you can.
- If you have a 'My Account', sign in to track your report. If not, you can create one.
- You can submit your report without an account, but please leave your contact details if you want updates.
- If the issue is already reported, you can subscribe to get updates.
Report an illuminated traffic sign issue
Read our privacy notice which tells you how we use your data.
What happens next?
Once you have submitted your request, we will review it. If required we will request an external contractor to visit and fix the issue.
We aim to attend emergency reports, such as leaning posts, exposed cables and hanging fixtures within 2 hours.
We aim to attend all other faults within 15 working days.
If the fault is with the electricity supply, we will ask the electricity supplier to carry out the repair. In these cases, the timescales are out of our control, but their typical response time is up to 35 working days.
If you have a My Account, have left your contact details or have subscribed to updates on an issue, we will keep you informed of progress until the issue is resolved.
Traffic regulations state that not all road signs need to be lit electrically. Where this is the case, we will replace broken illuminated signs with reflective ones.