Parking, roads and travel

Is it a lighting emergency?

If you see a lighting issue that is a risk to public safety, please call us to report it.

Type of damage we consider to be an emergency
Issue or fault Emergency  Attend site
Cables exposed or damaged Yes 2 hours
Lamppost door missing or damaged Yes 2 hours
Lamppost is leaning dangerously Yes 2 hours
Equipment or light cover is hanging off Yes 2 hours
Damage due to road traffic collision Yes 2 hours
Illuminated traffic bollard cables are exposed Yes 2 hours
Illuminated or reflective traffic bollard is leaning dangerously into the road Yes 2 hours
Illuminated or reflective traffic bollard sign cannot be seen as it is turned the wrong way or covered with graffiti. Yes 2 hours
Illuminated or reflective traffic bollard is missing from base completely. Yes 2 hours
Traffic lights out Yes 2 hours
Illuminated sign out (one way, give way) at start of street Yes 2 hours
Section of street lights out - more than 3 in a row Urgent 24 hours

Is it an emergency or urgent?

Please call us on 0151 233 3001 so we can prioritise these cases. 

 

When contacting us, please provide as much detail as possible and tell us if it poses an immediate danger.

If the street light has been damaged due to a road traffic collision, tell us the vehicle information such as make, model and registration, if you can.

What happens next?

We will attend emergency reports within 2 hours and urgent reports within 24 hours, and repair it if we can.  Most emergency faults normally require follow up repairs, so if we cannot fix it immediately, we will make it safe until we can arrange a full repair.

If the fault is with the electricity supply, we will ask the electricity network provider to carry out the repair. In these cases, the timescales are out of our control, but can take up to 35 working days.

Examples of lighting emergencies

  • Example of a lamppost with a broken door
  • Example of a lamppost with a broken hanging light fixture
  • Example of a lamppost with a dangerous hanging light fixture
  • Example of a lamppost leaning dangerously
  • An example of a lamppost in a road traffic accident
  • Example of a fallen illuminated bollard