Pillar 6: A well-run Council

How we will deliver the outcomes for a well-run Council

1. A financially sustainable and resilient council

   Deliver improvements to financial processes and planning

   1. Continuously improving revenue and capital financial planning and resilience so we can adapt to future risks and opportunities. This includes our commitments on climate change, developing an anti-poverty strategy, championing the payment of the real living wage beyond those directly employed by the Council and working with government on funding reform, devolution, and greater opportunities for income generation.
   2. Continuing to embed financial accountability and good financial management across the council, with an effective business partnering approach, use of benchmarking to drive out service efficiencies and prioritisation
   3. Delivering and embedding audit and risk management

   Manage our resources effectively by

   1. Increasing our income collection and debt recovery levels
   2. Review and implement a procurement strategy ensuring what we buy consistently achieves value for money and maximises social value
   3. Delivering a council wide transformation and efficiency portfolio to support ongoing financial budget pressures
   4. Implementing a council commercial framework, underpinned by commercial principles and training to promote a commercial culture across the council
   5. Implementation and modernisation of finance systems

2. An employer of choice, with a skilled, diverse and healthy workforce

   Develop our workforce capacity and capabilities in line with our People Plan

   1. Improve our employee offer to attract and retain a diverse, skilled, and committed workforce
   2. Proactively develop and deliver initiatives to increase the diversity of our workforce at all levels. 
   3. Support individuals to realise their potential through effective workforce planning and development to reduce skills gaps, whilst supporting personal and professional development 
   4. Upskill and modernise our workforce to become more effective and high performing 
   5.  Instil a culture of collaborative and inclusive leadership throughout the council, to be compassionate and promote well-being
   6.  Continue listening and responding to staff so they feel valued at work and confident in their role and contribution

3. High-quality governance and decision-making

   Continuously improve our governance and decision-making

   1. Support the organisation to make timely and effective decisions based on strong evidence, intelligence and effective scrutiny
   2. Regularly review and refresh the Constitution to ensure it remains fit for purpose and supports good governance
   3. Continue to deliver a comprehensive member training programme which develops and strengthens councillor roles as decision makers and community leaders in their wards
   4. Uphold high standards and behaviours led by the Council’s Constitution & Standards Committee

   

4. Excellent customer experience

   We will deliver an excellent customer experience to our citizens, businesses and visitors

   1. Embed a culture across the council which thinks and acts in the interests of our customers and which has consistent, quality standards of service 
   2. Ensure the customer's voice is heard and considered within our governance and decision-making
   3. Improve our processes across all channels to ensure our services are simple and easy for everyone to use
   4. Improve our digital services, encouraging their use for those who can
   5. Resolve queries and complaints quickly and effectively
   6. Improve how we learn from feedback, compliments and complaints

   

5. Strengthened strategic partnerships and networks

   Work with our strategic partnerships to deliver impactful change

   1. Provide strong leadership and support to enable the Liverpool Strategic Partnership and its anchor organisations and networks to deliver their shared vision and goals for Liverpool 2040
   2. Support and embed a corporate approach to delivering public service reform and innovation, and to collaborate with partners, including the Liverpool Strategic Partnership, the combined authority and government
   3.  Lead a public affairs programme in partnership with the combined authority to advance Liverpool’s priorities and influence national decision-making
   4.  Use our networks and partnerships to identify and learn from good practice and to promote Liverpool as an innovative and well-run council and city

6. High quality delivery and continuous improvement

   Drive improvements in the design and delivery of services

   1. Deliver a transformation portfolio that will enable targeted service improvement and the maximisation of financial benefits
   2. Continue to embed consistent project and programme delivery standards within LCC
   3. Embed a culture of continuous improvement led by elected members
   4. Deliver our equality objectives and improve equality practice across the organisation
   5. Ensure the performance management system is understood by members and used to drive improvements to services and outcomes for residents 
   6.  Deliver simple, secure and connected services through world class digital, data and technology capabilities